Position Overview

As a Senior Business Systems Analyst within PNC's Retail Technology organization, you will be based in Pittsburgh, PA or Strongsville, OH.

The Senior Business Systems Analyst serves as a strategic partner between business stakeholders and technology teams, leading the analysis, design, implementation, and optimization of business systems and processes. This role is responsible for gathering and translating business requirements into scalable technical solutions, driving process improvements, and supporting enterprise initiatives that enhance efficiency, user experience, and organizational performance.

The ideal candidate possesses strong analytical skills, experience managing cross-functional projects, and the ability to influence stakeholders at all levels while ensuring alignment between business objectives and technology solutions.

Key Responsibilities

Business Analysis & Requirements Management
• Partner with business leaders and stakeholders to understand business objectives, challenges, and opportunities.
• Lead requirements gathering sessions, workshops, and stakeholder interviews.
• Document, analyze, prioritize, and validate business, functional, and technical requirements.
• Develop process maps, workflows, use cases, user stories, and business requirements documentation.
• Ensure requirements are clearly communicated to technical teams and aligned with business goals.

Systems Analysis & Solution Design
• Evaluate current systems, processes, and data flows to identify improvement opportunities.
• Recommend technology solutions that optimize business operations and support strategic objectives.
• Collaborate with architects, developers, and vendors to design and implement system enhancements.
• Assess impacts of proposed changes and develop implementation recommendations.
• Support solution testing, validation, and deployment activities.

Project & Stakeholder Management
• Act as a liaison between business stakeholders, technology teams, and third-party vendors.
• Lead requirements activities across multiple projects and initiatives simultaneously.
• Facilitate decision-making and issue resolution among diverse stakeholder groups.
• Provide regular project status updates and communicate risks, dependencies, and recommendations.
• Support change management and user adoption efforts.

Data Analysis & Reporting
• Analyze data and business metrics to identify trends, risks, and opportunities.
• Create dashboards, reports, and business insights that support informed decision-making.
• Ensure data integrity, consistency, and adherence to governance standards.
• Develop recommendations based on analytical findings.

Continuous Improvement
• Identify opportunities to streamline processes and improve operational efficiency.
• Promote best practices in business analysis, requirements management, and system implementation.
• Mentor junior analysts and contribute to the development of the business analysis function.
• Support enterprise transformation and digital modernization initiatives.

Qualifications
• Experience gathering and documenting business and system requirements.
• Strong understanding of business process analysis and system implementations.
• Experience working with cross-functional teams in a matrixed environment.
• Strong analytical, problem-solving, and critical-thinking skills.
• Excellent written and verbal communication skills.
• Experience with Agile, Scrum, Waterfall, or hybrid project methodologies.
• Experience supporting enterprise systems such as CRM, ERP, HRIS, or Finance platforms.
• Knowledge of SQL and data analysis tools.
• Experience with Microsoft Power Platform, Power BI, Azure DevOps, Jira, or similar tools.
• Business Analysis certifications such as CBAP, CCBA, PMI-PBA, or equivalent.
• Experience leading large-scale business transformation initiatives.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Participates in analyzing business requirements and production specifications for changes made to technology applications.
• Formulates and defines the system scope and objectives, based on user needs and business processes .
• Directs business process improvement projects for internal business groups, aiming to improve business results .
• Identifies and documents all system constraints, implications and consequences of various proposed system changes .
• Provides recommendations for addressing and resolving business issues, for a specific business group .

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills
Application Development, Business Management, Customer Solutions, Design, Group Problem Solving, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design

Competencies
Business Assessment, Business Process Modeling, IT Environment, IT Project Management, Requirements Analysis, Technical Writing/Documentation, Workflow Analysis

Work Experience
Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education
Bachelors

Certifications
No Required Certification(s)

Licenses
No Required License(s)

Pay Transparency

Base Salary: $63,750.00 - $106,250.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 08/03/2026, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.