Salary : $96,324.80 - $135,948.80 Annually
Location : Throughout San Bernardino County, CA
Job Type: Full-time
Job Number: 26-01684HS-01
Department: Human Services - Information, Technology & Support
Opening Date: 09/19/2026
Closing Date: 10/2/2026 5:00 PM Pacific
FLSA: Non-Exempt

The Job
The Human Services- Information, Technology, and Support Division (ITSD) is recruiting for a Senior Business Systems Analyst-Project Lead* to serve as a senior member of the Business Relationship Management (BRM) team supporting Human Services business operations.

The Senior Business Systems Analyst- Project Lead serves as a strategic liaison between business departments, information technology teams, vendors, and other stakeholders. The incumbent will lead complex technology and business application initiatives while providing advanced business analysis, project leadership, requirements management, process improvement, testing coordination, and stakeholder engagement.

The ideal candidate will have demonstrated experience independently leading complex projects from initiation through implementation and transition to operational support. The successful candidate will serve as a primary point of contact for assigned initiatives, translating business objectives and operational needs into actionable technology solutions while balancing customer expectations, technical constraints, scope, priorities, risks, resources, and timelines.
Key Responsibilities may include:

• Lead medium-to-large and complex information technology and business application projects through the full project lifecycle, including initiation, planning, requirements, design, testing, implementation, deployment, transition, and closeout.
• Serve as a primary liaison between business customers, IT teams, vendors, management, and other stakeholders.
• Conduct customer discovery, needs assessments, requirements sessions, workshops, and business process analysis to identify business needs and opportunities for technology solutions, automation, and process improvement.
• Elicit, analyze, document, validate, and manage business, functional, and technical requirements.
• Analyze current-state and future-state business processes and develop recommendations for process improvements and system enhancements.
• Develop and maintain project and business analysis documentation, including requirements documents, process flows, project plans, decision logs, risk and issue logs, test plans, implementation plans, and status reports.
• Establish project scope, objectives, deliverables, milestones, schedules, responsibilities, and priorities.
• Coordinate cross-functional project teams and track project activities, deliverables, dependencies, risks, issues, and changes.
• Coordinate User Acceptance Testing (UAT), including test scenarios, acceptance criteria, defect tracking, issue resolution, and business acceptance.
• Coordinate technical, business, vendor, security, infrastructure, and implementation activities to support successful project delivery.
• Monitor project progress and schedules and communicate risks, issues, and changes to appropriate stakeholders.
• Prepare and present project status updates and recommendations to customers, management, and executive stakeholders.
• Communicate complex technical concepts to nontechnical audiences and translate business needs into clear information technology requirements.
• Build and maintain effective relationships with business leaders, subject-matter experts, technical teams, vendors, and other stakeholders.
• Provide guidance, mentoring, work direction, and project leadership to Business Systems Analysts and other project team members.
• Support organizational change and the transition of implemented solutions into ongoing operational support.

*Official job title: Business Systems Analyst III; for more information refer to job description.
EXCELLENT BENEFITS

To review job-specific benefits, refer to: Summary of Benefits and the Memoranda of Understanding (MOU).

The County also offers an alternative Modified Benefits Option (MBO) that provides a wage differential.
CONDITIONS OF EMPLOYMENT
Pre-Employment Process: Incumbent must successfully complete a background investigation (fingerprinting and work history/education check) in addition to a job-related physical exam, including a drug test.

Travel: Travel throughout the County may be required and employees will be required to make provisions for such transportation.

Shift: Some positions require availability for night and swing shifts, weekends, and on-call, including holidays as needed. Indicate availability on application.
Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. Candidates must be able to present their legal right to work in the United States.
Minimum Requirements
Candidates MUST meet the required experience and education in order to qualify.
REQUIRED EXPERIENCE: Three (3) years full time equivalent experience, within the past five (5) years, in a production environment performing business systems analysis and one (1) year managing IT projects, while leading IT staff. Must include three (3) years of full-time equivalent experience in at least four (4) of the following areas: requirements gathering, end user acceptance testing, process mapping, workflow diagramming, documenting business rules, feasibility studies, and cost/benefit analysis.
Be sure to indicate all qualifying experience in the work history section of your application, as well as in responses the supplemental questionnaire.
-AND-
REQUIRED EDUCATION: Thirty (30) semester (45 quarter) units of completed college level coursework from and accredited** college or university in information technology, business administration or a closely related field.
EDUCATION SUBSTITUTION: One (1) year of additional qualifying experience may substitute for the required education
Applicants must submit a list of coursework or unofficial transcripts, unless a Bachelor's degree has been conferred in a qualifying field.
**Qualifying degrees and coursework must be conferred by institutions accredited by an accrediting body recognized by the U.S. Department of Education. Degrees earned outside the United States must be accompanied by an evaluation from a recognized credential evaluation service verifying U.S. equivalency.

Desired Qualifications

The desired candidates will possess:

• Bachelor's degree in Information Technology, Business Administration, Public Administration, or related field
• Certifications such as BRMP®, PMP®, ITIL®, COBIT®, Certified Business Analyst Professional (CBAP®) or equivalent/similar are preferred
• Experience working in a government agency, public sector, or large, complex organization with matrixed reporting structures.
• Experience working in a large, complex, multi-department organization.
• Experience supporting enterprise applications or organization-wide technology initiatives.
• Experience with M365, SharePoint, Power BI, IT service management/project portfolio management platforms, or comparable enterprise technologies.
• Experience working with Agile, Waterfall, hybrid, or other structured project delivery methodologies.
• Experience working with Artificial Intelligence.

Selection Process
Examination Procedure:

There will be a competitive evaluation of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience and skills, as only the most highly qualified applicants will be referred to the Department.

Application Procedure:

Please complete and submit the online employment application and supplemental questionnaire for consideration before 5:00 PM PT, FRIDAY, OCTOBER 2, 2026. Resumes will not be accepted in lieu of the application and/or supplemental questionnaires.

To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note: if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.

If you need technical assistance, follow this link to or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by your internet connection, computer, or browser when submitting an application.

01

PLEASE READ THE BELOW STATEMENT
Instructions: The information provided on your application and in your responses to the following Supplemental Questionnaire will be used to determine if you meet the minimum requirements for this position, as well as in a competitive evaluation of qualifications. It is in your best interest to be as thorough as possible in your responses. Applicants will not be able to update their application materials or answers to the questionnaire once the application has been submitted. Note: Experience listed on this questionnaire must also be listed and fully detailed in the work experience section of your application.

• I understand.

02

Contract Position Availability: Please indicate your availability and preference for referral to contract positions. Contract positions serve in the unclassified service and do not obtain regular County employee status.Benefits typically mirror those of classified positions and details will be provided at time of job offer.

• I am available for referral to REGULAR positions only.
• I am available for referral to CONTRACT positions only.
• I am available for referral to both REGULAR and CONTRACT positions.

03

Education: Indicate the highest level of education completed in information technology, business administration or a closely related field.

• Master's degree
• Bachelor's degree
• Associate's degree
• Thirty (30) semester (45 quarter) units
• Less than thirty (30) semester (45 quarter) units

04

Education/Coursework: Please provide your completed education information. Please note, failure to provide the required education information can adversely affect the evaluation of your application.
COURSEWORK: If listing coursework, include the school name, class title, number of units, and type of units (semester/quarter). Unofficial transcripts may be attached in lieu of listing coursework. Example: CSUSB, Intro to Computer Science, 3 semester.
DEGREE: If you possess a degree from an accredited college or university, include the school name, type of degree, and major. Example: CSUSB, Bachelor of Science, Computer Science
If no education, indicate "N/A."
05

Certification: Please list project management certificate(s) you may possess.
If you do not possess any certificates, indicate N/A.
06

IT Business Systems Analysis: Of the following, indicate the areas where you possess three (3) years of experience. Lack of experience with any of the below listed systems does not preclude a candidate from meeting the minimum qualifications.

• SDLC Methodologies
• Feasibility/Cost/Benefit Analysis
• RFP Analysis and Review
• Requirements Gathering
• Process Mapping/Workflow Diagramming
• Quality Assurance Testing
• Software Maintenance
• Business Process Improvement
• Documentation and Written Communication
• System Rollout and Deployment
• End User Training
• Project Management
• Coordinating/leading IS Security Risk Assessments
• System and Application Security Analysis
• Data Migration and Conversion Validation
• Data Modeling and Entity Relationship Diagramming
• Procurement Process
• County Advance Planning Document (APDs) Process
• Change Management Communication Process
• Clinical Workflow Analysis
• Medical Device Integration Analysis
• Infrastruct