Microsoft

Senior Business Program Manager, AI Transformation & Business Innovation

Microsoft$130K — $277K *
Enterprise Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business, Operations, Finance, or related field with 8+ years of program management experience or equivalent experience.
  • Experience leading large-scale transformations in AI and digital environments.
  • Understanding of modern technologies such as AI, automation, and process redesign.
  • Successful history of driving change within matrixed organizations.
  • Experience in building business cases and success metrics for transformation initiatives.

Responsibilities

  • Lead global transformation programs for AI adoption and business modernization.
  • Collaborate with senior leaders to identify and prioritize innovation opportunities.
  • Design scalable operating models and governance frameworks for execution consistency.
  • Establish metrics to measure business impact and transformation outcomes.
  • Manage stakeholder engagement and change management initiatives effectively.
  • Utilize data and insights to enhance program outcomes continuously.
  • Work with technical and business teams to implement AI solutions that enhance customer and employee experiences.

Benefits

  • Health, dental, and vision insurance plans.
  • Retirement savings plan with company match.
  • Generous paid time off and holidays.
  • Professional development opportunities and tuition reimbursement.
  • Employee assistance programs for well-being support.
Full Job Description
Responsibilities

  • Lead complex, cross-functional transformation programs that accelerate AI adoption and modernize business processes across a global organization.


  • Partner with senior leaders to identify opportunities for innovation, define business cases, prioritize investments, and translate strategic objectives into executable roadmaps.


  • Design and implement scalable operating models, governance frameworks, and adoption strategies that drive consistent execution across regions, business groups, and functions.


  • Define success criteria, key performance indicators, and measurement strategies to quantify business impact, adoption, productivity gains, and transformation outcomes.


  • Lead stakeholder engagement and change management efforts, building executive alignment and driving organizational readiness for new ways of working.


  • Leverage data, business intelligence, and qualitative insights to identify opportunities, evaluate outcomes, and continuously improve programs.


  • Partner with technical, product, and business teams to operationalize AI solutions, agentic experiences, and workflow innovations that create measurable customer and employee value.


  • Establish and lead rhythms of business, executive reporting, communications, and governance processes that ensure accountability and successful execution across stakeholders.


Qualifications

Required/minimum qualifications

  • Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement
    • OR equivalent experience.

Additional or preferred qualifications

  • Experience leading enterprise-scale business transformation, digital transformation, AI transformation, or operational excellence programs.


  • Understanding of AI, automation, Copilot, agentic workflows, business process redesign, or modern productivity technologies.


  • Demonstrated success driving change across large matrixed organizations.


  • Experience building executive-ready business cases, success metrics, dashboards, and operating reviews.
  • Demonstrated ability to analyze complex situations, synthesize ambiguous information, and develop strategic, data-driven recommendations.
  • Proven ability to communicate complex ideas through compelling storytelling while building trusted relationships across stakeholders at all levels.


  • Proven ability to influence without direct authority and drive alignment across multiple organizations.
  • Views transformation primarily as a business imperative, leveraging technology as an enabler to drive strategic outcomes.
  • Demonstrates the ability to integrate strategy, execution, change management, and performance measurement into cohesive transformation programs.
  • Excels in navigating ambiguity, creating clarity, alignment, and direction across stakeholders.
  • Balances innovation and growth opportunities with strong operational discipline and execution excellence.
  • Applies a global perspective while delivering measurable, near-term business impact and sustainable results.
  • Builds scalable, repeatable capabilities and operating models that drive long-term organizational success.


Business Program Management IC6 - The typical base pay range for this role across the U.S. is USD $130,900 - $277,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $303,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

About Microsoft

Microsoft is an American multinational corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. Microsoft’s devices and consumer (D&C) licensing segment licenses the Windows operating system and related software, Microsoft Office for consumers, and the Windows Phone operating system. The company’s computing and gaming hardware segment provides Xbox gaming and entertainment consoles and accessories, second-party and third-party video games, and Xbox Live subscriptions; surface devices and accessories; and Microsoft PC accessories. Its phone hardware segment offers Lumia smartphones and other non-Lumia phones. Its D&C segment provides Windows Store, Xbox Live transactions, and Windows phone store; search advertising; display advertising; Office 365 Home and Office 365 Personal; first-party video games; and other consumer products and services as well as operating retail stores. Microsoft’s commercial licensing segments license server products, including Windows Server, Microsoft SQL Server, Visual Studio, System Center, and related Client Access Licenses (CALs); Windows Embedded; Windows operating system; Microsoft Office for business, including Office, Exchange, SharePoint, Lync, and related CALs; Microsoft Dynamics business solutions; and Skype. Its commercial segment offers enterprise services, including premier support services and Microsoft consulting services; commercial cloud comprising Office 365 Commercial, other Microsoft Office online offerings, Dynamics CRM Online, and Microsoft Azure; and other commercial products and online services. The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online.

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Learn more about Microsoft
Size
181,000 employees
Market Cap
$1,762.4 billion
Industry
Net Income
$51.3 billion
Founded
1975
5 Year Trend
+15.5%
Revenue
$153.2 billion
NASDAQ

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