OverviewGeneral Function:V2X is seeking a Senior Business Analyst to join our Troy, MI team. This role requires strong technical depth, exceptional collaboration skills, and a high-touch client service mindset. Success in this position demands solid project management capability and a working understanding of adult learning principles.
The Senior Business Analyst leads the functional and technical analysis, implementation, customization, and support of learning management systems and related training applications, owning requirements definition, planning, integration, design, and testing. The role operates with broad autonomy, regularly applying expert-level judgment to develop new concepts, techniques, and standards while solving complex problems with ingenuity and alignment to organizational objectives. Decisions made in this role carry long-lasting organizational impact, requiring a high degree of strategic thinking and precision. The Senior Business Analyst also serves as a consultant to leadership and an external spokesperson on major policy and planning matters, reinforcing V2X's position with customers and partners.
ResponsibilitiesThis position description is subject to change at any time as needed to meet the requirements of the program or company.
Specific Duties:- Partner with external clients to capture business needs and identify opportunities.
- Serve as the interface between system analysts and customer administrative users.
- Identify and assess solution options for technical and business fit.
- Co-lead governance process and discussions.
- Develop test plans and coordinate/execution of system testing.
- Oversee development of ad hoc reports.
- Manage and perform system administration activities.
- Develop user manuals and system support documentation.
- Provide training across system user roles.
- Support ongoing maintenance of existing systems.
- Contribute to business growth and contract renewals.
QualificationsExperience:- 10 years as a Business Analyst
- 6 years working with Learning Management Systems/LXP
- 2 years with ServiceNow
- Extensive experience in Automotive Retail
- Strong understanding of web-based application development, databases, browsers, and client/server architectures
- Requirements gathering & configuration support in ServiceNow modules:
- Asset, Knowledge, Request, Incident Management
- Advanced Microsoft Office expertise
- Working knowledge of systems engineering, web development, and database structures
- Excellent written and oral communication skills
- Ability to manage multiple tasks independently and within team environments
Desired Experience:- Strong working knowledge of SQL
- Experience with multiple commercial LMS platforms
Education- Bachelor's degree in Business, Computer Science, Information Technology, or related field or equivalent experience.
