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The Senior Business Analyst (BA) plans, manages, and leads requirements activities to drive continuous value and support the achievement of business Objectives and Key Results (OKRs). The BA applies critical thinking and produces high‑quality requirements that enable measurable business outcomes.

The Senior BA provides expertise in Requirements Management, alignment to OKRs, Operating Models, and Quality and Traceability Standards, while offering leadership that supports business benefits and operational efficiencies.

The Senior BA demonstrates the International Institute of Business Analysts' (IIBA) Core Competency Model standards.

Job Accountabilities:

• Plans, manages, leads and oversees the end to end requirements process
• Analyzes impacts to customers, colleagues, stakeholders, processes and technology solutions to achieve business results
• Supports and validates the creation of the right problem (value proposition)/opportunity statements to solve for
• Drives and validates tangible business benefits and success criteria to deliver value to customers/colleagues in conjunction with business segment OKRs
• Ensures alignment to requirements management framework to hold the Pod accountable for aligning to expected outcomes
• Elicits and documents high quality requirements with supporting documentation and end to end traceability that leads to increased pod velocity/value
• Owns and influences requirements prioritization
• Proactively identifies, documents and manages requirements related risks and key decisions
• Understands the link between portfolio investment, business/technology strategy, and target state
• Provides thought leadership and challenges the status quo
• Provides support to the Product Owner for Program Increment Planning and Quarterly Business Review
• Provides advisory support to Product Owner with the definition of goals, objectives, success criteria
• Connects the dots within/across business, technology and biz-tech teams
• Partners with Change/Channel partners and relevant teams to understand the perspectives of impacted groups on the change, potential gaps or resistance points
• Effectively navigates through complexity and ambiguity
• Impacts & influences to provide support to Leaders to make informed decisions
• Positively impacts collaboration and relationship management between the business and technology and champions Psychological Safety
• Reduces rework/wasted time through effective analysis
• Contributes to Sprint goals and velocity targets as applicable
• Leads requirements quality assessments to reduce risk, drive clarity and support effective delivery
• Provides leadership guidance, makes recommendations, and collaborates with business and technology to ensure the solution meets the business needs
• Demonstrates resiliency through change and ambiguity
• Demonstrates flexibility to cover for Pod members as needed (PO, Scrum Master) for short term gaps or as representative in ceremonies
• Mentors and guides Junior BAs, BSAs, Pod members and Partners
• Participates in and contributes to the Analyst Practice Community of Interest

Additional Information:

• Minimum 5-7 years as Business Analyst delivering on large programs/projects
• CBAP Certification is an asset
• SAFe Certification is an asset
• Deep knowledge of Personal Banking Products and Services is helpful
• Experience with Regulatory projects (AML/KYC, various Bills/Regulations) is an asset
• Financial Institution/Banking experience is an asset
• Experience with Waterfall, Agile and SAFe methodologies (and ability to quickly learn TD Scaled Agile Framework)
• Strong collaboration, leadership, creative solutioning, critical thinking skills
• Superior relationship management, ability to deal with challenges and help with solutions
• Ability to operate in multiple Pods simultaneously when applicable

Language Requirement (Quebec only):