Job Purpose

As a Senior Business Analyst, you will be drafting business and functional requirements for development, maintenance, and support of ICE’s Authentication and Authorization platforms. This is an exciting opportunity for a technologist to showcase their problem-solving skills and help determine product road map. The ideal candidate must be results-oriented, self-motivated and can thrive in a fast-paced environment.  This role requires frequent interactions with operations, technology, business development, quality assurance, sales and other stakeholders, to ensure delivery of a world class application to our users.

Responsibilities

• Work independently and productively to create quality documentation and original content resource material for intellectual property development.  
• Collect product requirements input directly from operations, technology, business development, and sales, frame this input into the capabilities of ICE's system architecture and software offering, and translate into firm development requirements following appropriate Software processes and standards
• Develop requirements and analysis artifacts including use-cases, activity diagrams, user-interface schematics, business rules, technical specifications, process flows, and API documentation
• Extract and analyze data using tools such as SQL, Excel and other data mining tools
• Lead the model definition process, serving as a business analyst to collect and analyze data for use in analytical models.
• Assist Project Management with prioritization and tracking the implementation of system requirements.
• Excellent interpersonal and communication skills thereby establishing and managing relationships at all levels with business and IT subject matter experts, internal and external stakeholders
• Assist Operations with incident resolution.
• Adhere to company cybersecurity policies, and protect confidential customer information and the company’s intellectual property
• Study new technology and remain technically current

Knowledge and Experience

• Bachelor’s degree in Economics, Finance, Mathematics, MIS, or related discipline
• 6+ years of experience in Business analysis
• Must possess excellent written and oral communication skills
• Technical and functional business writing skills required
• Ability to provide guidance for application integrations and product solutions
• Detail-oriented with demonstrated ability to write unambiguous requirements that do not imply design
• Ability to effectively facilitate requirements gathering sessions, reviews and issue resolution involving multiple stakeholders
• Experience/familiarity with Single Sign-On, SAML, OPENID Connect, OAUTH, PASSKEYS and other authentication/authorization technologies
• Demonstrates strong technical aptitude and understanding of how technologies impact delivery
• Must be results-oriented and self-motivated
• Must possess a good working knowledge of software testing and building high quality software
• Must be proficient in the use of Microsoft Office (Word, Excel, PowerPoint, and Visio) with strong Excel skills required.
• Must be proficient in SQL, Excel and other related tools
• Ability to proactively identify, report, and attack risks to project delivery using principles of iterative management
• Proven organizational skills with strong commitment to customer service and product delivery
• Continually seeks to reduce costs and time to market; suggests and shares innovative ideas that have practical application, especially regarding system performance and functionality
• Ability to execute and refine database queries for data analysis
• Ability to work effectively in a fast-paced, sometimes stressful environment
• Ability to be adaptable to changes in priority and direction, while also enforcing change control procedures to ensure requirements changes aren't ad hoc, and are realized by the release team and stakeholders
• Understanding of basic statistical and data mining approaches and terms a plus
• Work Experience with Okta, Entra ID (Azure AD) or Ping is preferred
• Experience with Claude/Co-Pilot is preferred

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