Skills and Responsibilities:
• Good to have skills include certifications such as CBAP or PMP, which can enhance a candidates qualifications.
• Experience with document composition platforms and data tools like SQL or Informatica is beneficial.
• Familiarity with accessibility standards and tools for defect tracking can also be advantageous.
• Mentoring experience and knowledge of API testing tools are considered a plus.
• Familiarity with project management methodologies can further strengthen a candidates profile.
• Candidates must have at least good years of experience as a Business Systems Analyst, particularly in customer communications and document production.
• Proficiency in creating Business Requirements Documents and data mapping is essential.
• Strong analytical skills and the ability to manage multiple projects concurrently are also required.
• Familiarity with UML diagramming and API integration is necessary for effective communication with technical teams. Excellent written and verbal communication skills are a must for client interactions.
• Requirements & Solution Definition Lead requirements workshops, walkthroughs, and stakeholder s essions (business, technology, operations).
• Author BRDs covering scope, file layouts, householding, return streams, cost centre logic, indexing, notifications, and archival requirements.
• Translate runbooks, sample data/files, outputs, and legacy specifications into business rules.
• Perform source-to-target data mapping, documenting lineage, transformations, defaults, and exception handling. Analyse XML, JSON, XSD, JSON Schema, delimited, and fixed-width data structures to validate business rule support.
• Identify gaps/risks early, recommend mitigations, manage change control, and support solutioning/effort estimation across programs of varying complexity.
• Artifacts & Deliverables Own BRDs, including authoring, versioning, stakeholder alignment, and client sign-off.
• Produce FDS, SDD, ICD/Data Interface Specifications, and source-to-target mapping documents. Define print, digital, and archival output requirements, including delivery, indexing, notifications, and finishing rules.
• Develop UML diagrams (use case, activity, sequence, component) and current/future-state process workflows.
• Prepare workshop materials, alignment decks, questionnaires, and transition/handover documentation.
• Client & Program Delivery Lead BSA activities across client programs, change requests, and multi-LOB delivery initiatives.
• Conduct BRD walkthroughs, capture feedback, and drive approvals/signoffs.
• Analyse API integrations, documenting endpoints, payloads, authentication, error handling, and NFRs for REST/SOAP services.
• Support CAT/PAT by clarifying requirements, validating outputs, and classifying defects. Maintain centralized BSA repositories and oversee offshore/vendor BSA teams, onboarding, reviews, and balancing workload.
• Meetings & Facilitation Facilitate requirements and alignment sessions across statements, letters, reports, tax documents, and special handling streams. Coordinate with development

TCS does not use artificial intelligence tools for candidate screening or evaluation. This post is for a current vacancy. The hiring process includes an initial screening, followed by a technical evaluation and managerial discussion.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.