Work Location:Toronto, Ontario, Canada
Hours:37.5
Line of Business:Business Management, Strategy & Support
Pay Details:$81,600 - $115,200 CAD
Job Description:Role Overview:This role supports the delivery of RESL Credit Policy & Property Valuation initiatives, contributing to the coordination, execution, and sustainment of key initiatives. The position focuses on structured delivery support, change enablement, stakeholder coordination, and continuous improvement-ensuring initiatives land effectively, are adopted by the business, and deliver measurable outcomes.
Key Responsibilities:- Support the intake, planning, prioritization, and execution of initiatives from concept through implementation and sustainment.
- Translate business priorities into structured delivery components, including scope, milestones, dependencies, risks, and timelines.
- Contribute to the tracking and reporting of initiative outcomes, success measures, key risks, and adoption metrics aligned to business and risk expectations.
- Assist in change management and frontline enablement activities, including stakeholder engagement, readiness coordination, communications, and implementation support.
- Partner with channels and stakeholders to support issue resolution, manage escalations, and remove execution barriers.
- Support post-implementation reviews by gathering insights on outcomes, control effectiveness, and lessons learned to inform sustainment planning.
- Contribute to prioritization activities by assessing initiatives based on business impact, risk, and capacity considerations.
- Assist in embedding process changes and decisions into sustainable operating practices, documentation, and routines.
- Gather and analyze Voice of Channel (VOC) feedback to inform improvements to policy, processes, and frontline experience.
- Leverage data and stakeholder feedback to identify opportunities for continuous improvement, simplification, and enhanced execution effectiveness.
- Maintain strong coordination, reporting, and communication to support transparency and informed decision-making across stakeholders.
Experience & Qualifications:Experience:- 3-5+ years of experience in business management, initiative delivery, project coordination, or change management within a financial services environment.
- Experience supporting the delivery of cross-functional initiatives, including planning, tracking, and implementation coordination.
- Exposure to credit policy, lending, property valuations, or risk/governance frameworks is an asset.
- Demonstrated experience supporting stakeholder engagement and working effectively across business, risk, and operational teams.
- Experience contributing to change management activities (e.g., communications, readiness, implementation support).
- Exposure to post-implementation reviews, issue resolution, or continuous improvement initiatives is preferred.
Qualifications / Skills:- Structured delivery discipline: Ability to break down business priorities into clear tasks, milestones, and execution plans.
- Analytical capability: Strong ability to gather, interpret, and synthesize data, insights, and stakeholder feedback (including VOC).
- Execution & coordination: Proven ability to manage multiple priorities, track progress, and follow through on deliverables.
- Stakeholder management: Strong communication skills with the ability to engage and coordinate across multiple stakeholders.
- Problem-solving: Ability to identify issues, escalate appropriately, and contribute to resolution.
- Change enablement: Understanding of change management principles and ability to support adoption activities.
- Continuous improvement mindset: Ability to identify simplification and process improvement opportunities.
- Governance & control awareness: Understanding of risk, controls, and the importance of sustainable operating practices.
Education:- Undergraduate degree in Business, Finance, or a related field.
- Relevant certifications (e.g., PMP, Agile, Prosci) are considered an asset but not required.
Our Total Rewards PackageOur Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more
Additional Information:We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.
Training & OnboardingWe will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
Interview Process We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
Language Requirement (Quebec only):Sans Objet
