The Senior Benefits Specialist is responsible for the day-to-day administration of Janney's employee benefit programs and serves as a primary resource for employees and benefit vendors. This role delivers responsive, accurate, and compassionate support across health and welfare, retirement, leave of absence, disability, and workplace accommodation programs. The Benefits Specialist will manage employee benefit issues from intake through resolution, maintain accurate benefit and leave data in Dayforce and vendor systems, and help ensure plans are administered consistently with plan documents, company policies, and applicable federal and state requirements.
What you are good at
- Employee Service - Providing thoughtful, timely, and solutions-oriented support while handling sensitive employee situations with discretion and empathy.
- Benefits Expertise - Understanding benefit plan provisions and applying policies consistently while explaining complex information in clear, practical terms.
- Case Ownership - Taking responsibility for employee questions and issues from initial inquiry through final resolution, including coordination with vendors and internal partners.
- Communication - Producing clear, accurate, and professional verbal and written communications for employees, managers, vendors, and HR partners.
- Attention to Detail - Maintaining accurate records, reviewing data carefully, meeting deadlines, and recognizing when discrepancies require escalation or correction.
Responsibilities
- Administer Janney's health and welfare, retirement, and voluntary benefit programs, including eligibility, enrollments, terminations, qualified life events, dependent and beneficiary changes, payroll deduction issues, benefit corrections, and related transactions in Dayforce and vendor systems.
- Serve as the primary point of contact and Subject Matter Expert for employees, managers, and HR partners on benefit plan provisions, coverage, claims, eligibility, payroll deductions, policies, and procedures; research complex issues and coordinate with carriers and vendors through final resolution.
- Administer leave of absence, disability, return-to-work, workers' compensation claims and workplace accommodation programs, while coordinating documentation, communications, pay and benefit impacts, and the interactive accommodation process.
- Review and reconcile benefit eligibility data, vendor files, payroll deductions, invoices, and reports; investigate discrepancies, document adjustments, support monthly billing, and partner with Payroll, Finance, HR, and vendors to ensure accurate and timely administration.
- Support Open Enrollment, new-hire orientation, employee education, benefit communications, plan changes, audits, compliance reviews, required notices, government filings, testing, and other regulatory or fiduciary activities while maintaining current knowledge of applicable benefit and leave laws.
- Develop and maintain procedures, FAQs, templates, job aids, and employee communications; identify recurring issues and recommend process, system, communication, or vendor improvements; protect confidential employee information and support Total Rewards initiatives and special projects as assigned.
- As needed, assist with general HR administrative processes including onboarding, record maintenance and offboarding.
What you have
- Bachelor's degree in Human Resources, Finance, Risk Management, Business Administration, or a related field, or an equivalent combination of education and relevant experience.
- Four or more years of experience in employee benefits administration, preferably with experience administering a self-insured medical plan leave administration, accommodations, HR operations, or a related Human Resources function.
- Working knowledge of self-funded health and welfare benefits, retirement plans, leave and disability administration, and applicable federal and state requirements.
- Experience using a self-managed Benefits Administration system such as Dayforce Benefits module
- Strong employee service, problem-solving, research, and case-management skills, with the ability to manage multiple priorities and time-sensitive matters.
- Excellent written and verbal communication skills and the ability to explain complex information to employees with varied levels of benefits knowledge.
- Strong Microsoft Excel skills and comfort reviewing reports, reconciling data, and identifying discrepancies.
- Ability to exercise sound judgment, maintain confidentiality, work independently, and collaborate effectively across teams.
- Professional benefits or Human Resources certification, such as CEBS, PHR, SHRM-CP, or an equivalent credential is a plus.
Benefits: Janney believes that its employees are the key to what makes a great company. Although work makes up a large portion of an employee's life, we believe that a balance between work and non-work activities is essential to maintain quality performance and a positive work atmosphere. We offer a competitive package including Paid Parental Leave, generous Paid Time Off, eligibility for a $2,000 referral bonus, Employee Ownership, and Professional Development Assistance Plan designed to help you make the most of your life at work and at home-today and in the future.
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