Senior AV / Unified Communications Engineer to join our NYC-based team, supporting and evolving a global enterprise collaboration environment.
This role is ideal for someone with deep
Cisco video conferencing expertise who also brings hands-on experience with
Microsoft Teams, Zoom, Webex, and Zoom Voice. You'll play a key role in delivering consistent
, high-quality meeting experience across conference rooms, hybrid environments, and global operations.
What You'll DoOwn and Engineer Collaboration Platforms- Lead the design, configuration, and lifecycle management of AV/UC platforms
- Define standards for meeting rooms, devices, and user experience
- Partner with IT, networking, and facilities teams on deployments and upgrades
Cisco Video Conferencing (Core Focus)- Manage Cisco Conferencing Endpoints and collaboration infrastructure
- Ensure performance, stability, and security across VC environments
- Troubleshoot audio/video issues and drive root cause resolution
Multi-Platform Collaboration (Teams, Zoom, Webex)- Support interoperability across Cisco, Microsoft Teams, Zoom, and Webex
- Configure and maintain meeting room experiences across platforms
- Ensure seamless meeting join and collaboration workflows
Zoom Voice (Zoom Phone)- Support Zoom Voice administration (users, call flows, auto attendants)
- Assist with troubleshooting call quality and routing issues
- Work with network and telephony teams on voice optimization
Optimize Performance & User Experience- Monitor system health, room uptime, and meeting quality
- Identify trends and proactively improve reliability
- Support reporting and analytics for platform performance
- Meetings and events support for C level
What You BringRequired- 7+ years of experience in AV / UC engineering in enterprise environments
- Strong hands-on experience with:
- Cisco video conferencing (required)
- Microsoft Teams / Teams Rooms
- Zoom (Meetings, Rooms, and Zoom Voice)
- Cisco Webex
- Experience troubleshooting real-time audio/video and conferencing issues
- Solid understanding of networking fundamentals (QoS, IP networking, firewalls, DNS)
- Strong communication and stakeholder management skills
Nice to Have- Experience with Cisco Control Hub, Zoom Admin, or similar tools
- Familiarity with Teams Rooms management platforms
- Scripting or automation experience (PowerShell, Python)
- AV certifications (Cisco Collaboration, CTS, Microsoft Teams, Zoom)
Why Fitch?- Hybrid Work Environment: 2 to 3 days a week in office required based on your line of business and location
- A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
- Investing in Your Future: Retirement planning, financial wellness and tuition reimbursement programs that empower you to achieve your short and long-term goals
- Promoting Health & Wellness: Comprehensive healthcare offerings that prioritize a healthy body & mind
- Supportive Parenting Policies: Family-first policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
- Dedication to Giving Back: Paid volunteer days and support for community engagement initiatives
#LI-Group #LI-Hybrid #LI-JO
