AllianceBernstein Holding LP

Senior Associate, Technology Operations

AllianceBernstein Holding LP • $70K — $95K *
Minneapolis, MN 55407In-Person
Information Technology
Less than 5 years of experience
Reposted Today
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Job Overview by Ladders

Qualifications

  • 4-6+ years of desktop support experience in enterprise settings.
  • Proficient with Windows OS, endpoint management tools, and collaboration applications.
  • Understanding of networking fundamentals.
  • Experience with virtual desktop environments.
  • Exceptional communication and problem-solving abilities.
  • Strong attention to detail and ownership mindset.
  • Ability to work autonomously and prioritize effectively.

Responsibilities

  • Provide advanced troubleshooting for hardware, software, network, and peripherals.
  • Handle escalations from the Service Desk and junior technicians.
  • Perform root-cause analysis and propose process improvements.
  • Support the setup of laptops, virtual desktops, and mobile devices.
  • Manage installation, configuration, and device deployment.
  • Participate in lifecycle management including imaging, patching, and upgrades.
  • Document procedures and troubleshooting steps.

Benefits

  • Work in a collaborative and intellectually curious environment.
  • Access to high-quality research and diversified investment services.
  • Opportunities for career growth in a leading global firm.
  • Inclusive culture that recognizes and rewards hard work.
Full Job Description
Who You'll Work With:

We are seeking a Minneapolisbased Senior End User Technician to join our End User Technologyteam in Global Technology & Operations.

What You'll Do:
  • Provide advanced troubleshooting for hardware, software, network, and peripherals.
  • Handle escalations from the Service Desk and junior technicians.
  • Perform root-cause analysis and propose improvements.
  • Support laptops, virtual desktops, mobile devices, and workstation setups.
  • Manage installation, configuration, and deployment of devices and applications.
  • Participate in lifecycle management including imaging, patching, and upgrades.
  • Document procedures and troubleshooting steps.
  • Deliver high-quality customer service and communicate IT events.
  • Collaborate with infrastructure, security, and service delivery teams.
  • Support corporate security tools, MFA platforms, and endpoint protection.


What We're Looking For:
  • 4-6+ years of desktop support experience in enterprise environments.
  • Strong expertise with Windows OS, endpoint management tools, and collaboration apps.
  • Knowledge of networking fundamentals.
  • Experience supporting virtual desktop environments.
  • Excellent communication and problem-solving skills.
  • Strong ownership mindset and attention to detail.
  • Ability to work independently and prioritize tasks.
  • Team-oriented with mentoring ability.
  • Comfortable communicating with all levels, including executives.

Preferred Qualifications
  • Experience in financial services or regulated industries.
  • Familiarity with enterprise security tools and mobile device management.
  • Certifications such as A+, Network+, ITIL, or Microsoft modern desktop.


Minneapolis, MinnesotaMinneapolis, Minnesota

About AllianceBernstein Holding LP

AllianceBernstein Holding L.P. is a global asset management firm that provides investment management and research services to institutional, high-net-worth and retail investors. The company offers a range of investment products and services, including mutual funds, hedge funds, separately managed accounts, and private equity funds. AllianceBernstein has a presence in over 20 countries and manages assets worth over $600 billion. The company is committed to delivering superior investment performance and providing innovative solutions to its clients.
Learn more about AllianceBernstein Holding LP
Market Cap
$3.4 billion
Industry
Finance & Insurance
Net Income
$279.3 million
5 Year Trend
+11.7%
Revenue
$308.4 million
NASDAQ
AB
* Ladders Estimates

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