Perform UiPath RPA platform installations, configuration, and level 2 incident support for Truist’s Intelligent Automation program. Rapidly triage and resolve any escalated platform problems. Perform remediation tasks to address platform compliance issues. Consult and partner with Intelligent Automation developers to add or improve platform capabilities as needed. ESSENTIAL DUTIES AND RESPONSIBILITIES Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time. • Perform on-prem and SaaS cloud UiPath RPA platform installations, configuration, and level 3 incident support for Truist’s Intelligent Automation program. • Lead and participate in rapid triage and resolution of escalated UiPath RPA platform and automated process problems. • This often involves problem isolation skills to determine root cause and solution. Variables can include robot VDI configuration anomalies, robot VDI browser version nuances, Windows IIS server issues, Active Directory/Entra permissions, network & firewall configuration challenges, O365 feature incompatibilities, and more. • Build and maintain innovative automation solutions for monitoring, metrics, program enablement, and insights. • Incorporate security controls and monitoring in support of company standards. • Lead moderately complex projects and participate in larger, more complex initiatives. • In an Agile environment: Responsible for performing automation platform maintenance and improvement tasks. • Leverage continuous engineering practices to deliver business value. Actively participate in expressing and refining user stories. Provide automated monitoring capabilities, warranty support, and knowledge transfer to production support. Implement user stories and tasks in accordance with the acceptance criteria established by the Product Owner.  QUALIFICATIONS Required Qualifications The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Bachelor’s Degree and four to seven years of experience or equivalent education and software engineering training or experience 2. In-depth knowledge in information systems and ability to identify, apply, and implement IT best practices 3. Understanding of key business processes and competitive strategies related to the IT function 4. Ability to plan and manage projects and solve complex problems by applying best practices 5. Ability to provide direction and mentor less experienced teammates. Ability to interpret and convey complex, difficult, or sensitive information Preferred Qualifications: • Hands-on configuration, administration, and use of the UiPath RPA platform including but not limited to SaaS Cloud admin, Orchestrator, Studio, Agent Builder, Maestro, Test Manager, Insights, Process Mining, attended/unattended robot service • Hands-on configuration, administration, and troubleshooting Windows Servers, IIS, SQL, Active Directory • Hands-on RPA development techniques & requirements (business process automation) Hands-on configuration, administration, and use of VDIs via Nutanix, VSphere, or similar • Proficiency with SQL database design and development (queries, stored procedures, data models) • Ability to plan and manage projects and solve complex problems by applying best practices • Ability to provide direction and mentor less experienced teammates. • Ability to interpret and convey complex, difficult, or sensitive information Systems thinker, growth mindset, customer-focused, innovative, curious, creative Understanding of banking business processes and competitive strategies related to the IT function Hands-on experience with SCM tools like Azure DevOps, TFS, Git, and Gitlab • Experience with data structures, algorithms, software design, analysis & debugging Experience with Open-Source tools and frameworks • Experience with cloud technologies like O365, Azure, and AWS • Understanding of SOA and/or Open API methodologies and service architectures • Banking or financial services experience OTHER JOB REQUIREMENTS / WORKING CONDITIONS Sitting Constantly (More than 50% of the time) Standing Frequently (25% - 50% of the time) Walking Frequently (25% - 50% of the time)      Visual / Audio / Speaking Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone. Manual Dexterity / Keyboarding Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers. Availability Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need. Travel Minimal and up to 10% General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit . Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.