Location Designation: Hybrid - 3 days per week
We are currently seeking a Salesforce Developer to join the Customer & Field Service Experience Agile Release Train (ART) within the Service Experience Value Stream (VS). As a Salesforce Developer, you will play a key role in leading the design, development, and implementation of Salesforce solutions that align with business objectives. You will work closely with technology analysts, developers and business stakeholders to customize and optimize our Salesforce platform while also contributing to the broader Customer Service Representative, Field Service, and Agent Desktop strategy.
What You'll Do:- Lead the Salesforce development and provide technical direction for the Service Experience VS.
- Develop and customize Salesforce applications using Apex, Visualforce, Lightning Web Components, and other Salesforce technologies.
- Design, develop, test, and maintain high-quality software solutions using both front-end and back-end technologies to meet business needs.
- Architect, evaluate, and refine Salesforce applications and infrastructure to enhance scalability, security, and performance while aligning with business objectives and best practices.
- Strong interpersonal skills to work with business stakeholders and technology partners to deliver and enhance new/existing capabilities.
- Troubleshoot and resolve issues within the Salesforce and cross-platform environment to ensure optimal performance and user experience.
- Optimize the software development lifecycle and enhance Salesforce applications through continuous improvement, automation, and risk mitigation.
- Document and maintain technical artifacts to ensure up-to-date records of application states and system configurations.
- Quickly learn and apply new technologies while staying current with the latest Salesforce features, best practices, and emerging technologies to enhance business solutions and system capabilities.
- Foster a collaborative team environment, work closely with colleagues to drive innovation and achieve business goals.
- Ability to work independently with minimal supervision and deliver high-quality outcomes.
What You'll Bring:- Bachelor's degree in Computer Science, Engineering, or a related field of study is required
- 7+ years of hands-on experience in Salesforce development and administration.
- Expertise in Apex, Visualforce, and Salesforce Lightning (experience with LWC a plus).
- Strong understanding of the Salesforce data model, security, and sharing rules.
- Skilled in REST/SOAP API integrations and other Salesforce integration tools.
- Proficient in Apex controllers, Triggers, Batch Apex, and programmatic solutions.
- Experience working in complex Salesforce environments, especially Service Cloud.
- Hands-on with declarative tools (Flows, AppExchange) and integrations.
- Experience with Agentforce, Einstein, and GenAI highly preferred.
- Strong knowledge of ReactJS, JavaScript, and SLDS framework.
- Familiar with cloud platforms (AWS/S3) and storage technologies.
- Familiar with Agile methodologies and JIRA.
- Strong communication, collaboration, and organizational skills.
- Detail-oriented problem solver who thrives in fast-paced, team environments.
Salesforce Certifications:Must hold three or more mandatory Salesforce certifications:
- Salesforce Certified Platform App Builder
- Salesforce Certified Platform Administrator
- Salesforce Certified Platform Developer
- Salesforce Certified Platform Developer II
- Salesforce Certified JavaScript Developer
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Agentforce Specialist
- Salesforce Certified Platform Integration Architect
Optional but highly preferred Salesforce certifications:
- Salesforce Certified Platform Data Architect
- Salesforce Certified Platform Sharing and Visibility Architect
- Salesforce Certified Sales Cloud Consultant
Pay TransparencySalary Range: $124,000-$177,000
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Our BenefitsWe provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Job Requisition ID: 92672
