Capital One Financial Corporation

Senior Associate, Process Management

Capital One Financial Corporation • $80K — $95K *
Toronto, ON M3C 0E3In-Person
Finance & Insurance
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Engineering, Business, Commerce, Science or related fields
  • 3+ years designing, building, managing, and improving processes
  • 3+ years working in cross-functional environments managing stakeholder expectations
  • Preferred: Experience using Lean & Six Sigma tools and methodologies
  • Preferred: Experience in the Financial Industry
  • Preferred: Agile workplace experience
  • Preferred: Basic coding/data visualization skills (e.g. SQL, Tableau)

Responsibilities

  • Improve processes by validating business intent and collaborating with stakeholders
  • Develop and execute quality assurance, controls testing, and performance monitoring
  • Leverage customer data to craft insights for enhancing customer experiences
  • Define and implement process improvement agendas to drive efficiencies
  • Utilize leadership skills to support product launches and continuous improvements
  • Document and manage processes using Visual Management, BPM, Lean, and Six Sigma
  • Own issue troubleshooting and resolution
  • Analyze data and prepare reports for regulatory sharing

Benefits

  • Hybrid work environment with 3 days in-office
  • One-time Work From Home allowance to set up a comfortable workspace
  • Comprehensive health support for employees and dependents
  • Up to $3000 in mental health coverage
  • Up to $5000 in tuition subsidies annually
  • Commitment to employee wellbeing
Full Job Description
161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,

Senior Associate, Process Management

About the Role

If you thrive in understanding how things work, making them better and solving complex problems by focusing first and foremost on the customer, then this role is for you!. As a Process Manager within Capital One, you will work with extended teams across the enterprise to manage and improve your processes by ensuring we are keeping our promises to customers, meeting our regulatory commitments and continuously improving. You will work within an agile environment, collaborating with cross-functional teams so you’ll also have the opportunity to learn from other job families like Data Science, Business Analytics and Product Management too. 

Your Responsibilities: 

  • The process manager will be responsible for improving process improvements, validating business intent and working with internal and external stakeholders to ensure we are working towards improving customer experience. 

  • Develop and perform quality assurance routines, controls testing and assessment, and monitoring to measure and analyze process performance on existing processes.

  • Leverage customer data, research and observations to craft actionable insights that help create strategies to improve customer experiences and drive operational performance

  • Define and implement process improvement agendas, driving efficiencies to create better experiences for our customers

  • Apply leadership skills such as communication and change management to help drive key priorities like product launches, technology changes, and continuous improvement initiatives

  • Using a variety of techniques and tools to document, define, manage and improve processes and channel performance, like Visual Management, Business Process Management, Lean, and Six Sigma

  • Owning and managing issue troubleshooting and resolution

  • Leveraging basic coding and/or data visualization (e.g. SQL, Tableau) to understand process health and emerging trends

  • Maintain knowledge of regulatory and enterprise requirements and operational procedures, and ensure documentation is relevant and updated

  • Proactively identify and mitigate risk by implementing well-managed processes and the use of quality management tools

  • Prepare reports to share with regulators and analyze data to generate insights 


Basic Qualifications:

  • Bachelor's degree in Engineering, Business, Commerce, or Science or related fields;

  • At least 3 years of experience designing, building, managing and improving processes

  • At least 3 years experience working in a cross-functional environment, ensuring stakeholder expectations are managed effectively


Preferred Qualifications:

  • Experience of using Lean & Six Sigma tools & methodology

  • Experience working in the Financial Industry 

  • Experience working in an Agile workplace environment

  • Experience in basic coding and/or data visualization (e.g. SQL, Tableau)

Working at Capital One.

Enjoy a hybrid work environment, with 3 days in the office. Build a comfortable workspace with our one-time, Work From Home allowance and enjoy our head office located conveniently across the street from Union Station. 

Live well—physically, financially and emotionally. Receive support for you and those who are most important to you, with full coverage for spouses, domestic partners, and dependents. With up to $3000 in mental health coverage and up to $5000 in tuition subsidies per year—and much more—you’ll discover that Capital One is committed to helping you live your best life. 

About Capital One Financial Corporation

Chevy Chase Bank is the greater Washington region's largest locally-owned banking institution providing a complete array of financial products and services to consumers and businesses in Maryland, Virginia, and the District of Columbia. The Bank, which is headquartered in Bethesda, Maryland, has approximately 250 branches and over 1,000 ATMs, more than anyone else in the greater Washington market. Chevy Chase Bank currently has over $16 billion in assets and services over 1 million customers. For more information about Chevy Chase Bank, please visit chevychasebank.com.

Capital One Financial Corporation Careers

Join the vibrant team at Capital One Financial Corporation, a leader in the financial services industry, where innovation meets purpose-driven leadership. As one of the most forward-thinking companies in banking, Capital One is the perfect place to jumpstart or advance your career with a myriad of job opportunities in various fields.

Work You’ll Do

At Capital One, we are committed to excellence and setting our team members up for success. By joining our dynamic team, you will engage in meaningful work that makes a real difference. From developing cutting-edge technology to crafting personalized financial solutions, every position at Capital One is geared towards redefining the future of banking.

Innovate and Lead

Capital One is not just a company; it's a hub of innovation and leadership. We empower our professionals to lead with their ideas and see them come to life. Our culture thrives on diversity and the unique perspectives each team member brings. Here, your skills in networking, problem-solving, and leadership will not only be valued but also nurtured through professional development and diversity training.

Grow Your Career

Capital One is deeply invested in the growth and development of its employees. With robust training programs, mentorship, and resources for professional enhancement, we ensure that your career trajectory aligns with your personal and professional goals. Whether it’s rising through the ranks or switching tracks via internal job opportunities, your growth is our priority.

Internship and Employment Opportunities

For those starting their journey, Capital One offers enriching internship programs that provide a glimpse into the culture and work ethic that drives our success. Interns gain hands-on experience, valuable insights, and the opportunity to network with leaders across the company. For seasoned professionals, we offer positions that challenge your expertise while encouraging balance and innovation.

Benefits and Culture

Choosing to work at Capital One means opting for a lifestyle where your well-being is prioritized. Our benefits package is designed to support you both at work and in your personal life, encompassing health, finance, and family. The inclusive culture at Capital One ensures that everyone, regardless of background, has the opportunity to thrive.

Join Our Team

Explore the various career paths available at Capital One and discover how your skills and passions can align with our mission. We are continuously hiring across multiple disciplines, eager to welcome curious, creative, and driven individuals to our team.

Stay Connected

Keep up to date with the latest in career opportunities and company news by joining our network. Tailor your job alerts to match your career preferences and get insider tips that can transform your application process, from crafting your resume to acing your interview.

Search Capital One Jobs

Ready to take the next step in your career? Search open positions that match your skills and interests. At Capital One, your next job opportunity could be the gateway to a fulfilling and prosperous career.

Read Careers Blog

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Capital One Financial Corporation is not just a company—it's a place where you can make an impact. Discover the opportunities waiting for you in a career at Capital One. Join us and shape the future of banking with your vision, skills, and enthusiasm.
Learn more about Capital One Financial Corporation
Size
51,500 employees
Market Cap
$34.1 billion
Industry
Finance & Insurance
Net Income
$2.7 billion
Founded
1994
5 Year Trend
+2.4%
NASDAQ
COF
* Ladders Estimates

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