Geico

Senior Associate Experience Strategist

Geico$95K — $148K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree required; advanced degree preferred in HR, Organizational Development, Design, or a related field.
  • 5+ years of experience in HR, organizational development, experience design, or consulting.
  • Experience in large, complex organizations is a strong plus.
  • Strong facilitation and influencing skills; able to move work forward without direct authority.
  • Experience with journey mapping, design thinking, or service design.

Responsibilities

  • Lead sessions to understand key employee experiences like onboarding and career development.
  • Turn associate feedback and data into clear visuals and summaries.
  • Identify pain points and improvement opportunities, partnering with HR and business leaders to design solutions.
  • Keep employee journey materials updated as systems and policies change.
  • Design and test new associate programs or improvements with HR teams.
  • Run pilots and test ideas, defining success metrics and gathering feedback.
  • Use surveys and focus groups to understand experience gaps and priorities.

Benefits

  • Collaborative work environment that encourages problem-solving and innovation.
  • Hands-on role that allows for a direct impact on associate experiences.
  • Opportunity to work cross-functionally with various departments.
  • Potential for career growth within a large organization.
Full Job Description
The Senior Associate Experience Strategist focuses on improving how associates experience work-from their first day through growth and development. This role turns associate feedback and data into practical programs, changes, and improvements that people actually notice. You'll work across HR and the business to spot what's not working, test better ways of doing things, and help scale what works. This is a hands-on role for someone who enjoys solving messy problems and making work better for people in real ways. The right person is curious, collaborative, and comfortable figuring things out as they go. You know how to combine people insight, data, and good judgment to drive meaningful change. What You'll Do Employee Journey & Experience Design 3 Lead or facilitate sessions to understand key employee experiences like onboarding, performance feedback, and career development. 3 Turn associate feedback and data into clear visuals and summaries that show what's working and what isn't. 3 Identify pain points and improvement opportunities, then partner with HR and business leaders to design solutions. 3 Keep employee journey materials up to date as systems, policies, and programs change. Program Design & Pilots 3 Work with HR teams (Talent, Learning, Total Rewards, Inclusion, and others) to design and test new associate programs or improvements. 3 Simplify complex HR topics into experiences associates can easily understand and use. 3 Run pilots and test ideas on a small scale-define success upfront, gather feedback, and adjust quickly. 3 Help successful pilots transition into programs that can be scaled and sustained. 3 Represent the associate perspective in reviews and decision-making, clearly explaining trade-offs and recommendations. Data & Measurement 3 Use surveys, focus groups, and exit data to understand experience gaps and priorities. 3 Partner with People Analytics to define metrics, set baselines, and measure whether changes are actually working. 3 Turn complex data into clear, straightforward updates for senior leaders and decision-makers. Cross-Functional Leadership 3 Connect teams across HR, Technology, Real Estate, Legal, Finance, and the business to align efforts that affect employee experience. 3 Support employee experience governance forums by tracking progress, surfacing risks, and elevating associate feedback. What We're Looking For Education & Experience 3 Bachelor's degree required; advanced degree preferred in HR, Organizational Development, Design, or a related field. 3 5+ years of experience in HR, organizational development, experience design, or consulting-experience in large, complex organizations is a strong plus. Skills & Strengths 3 Strong facilitation and influencing skills; able to move work forward without direct authority. 3 Experience with journey mapping, design thinking, or service design (formal training not required). 3 Comfortable working with employee data and turning insights into clear actions. 3 Clear, confident communicator-good at explaining ideas through writing, visuals, and conversation. 3 Solid program or project management skills with strong follow-through. 3 Collaborative, adaptable, and steady in a fast-changing environment. #LI-EW1 Annual Salary $95,325.00 - $148,625.00 The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate's work experience, education and training, the work location as well as market and business considerations. At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

About Geico

GEICO (Government Employees Insurance Company) is an American auto insurance company with headquarters in Chevy Chase, Maryland. It is the second largest auto insurer in the United States, after State Farm. GEICO is a wholly owned subsidiary of Berkshire Hathaway that provides coverage for more than 24 million motor vehicles owned by more than 15 million policy holders as of 2017. GEICO writes private passenger automobile insurance in all 50 U.S. states and the District of Columbia. The insurance agency sells policies through local agents, called GEICO Field Representatives, and over the phone directly to the consumer, and through their website.
Learn more about Geico
Size
40,000 employees
Industry
Founded
1936

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