Amazon

Senior Applied Scientist, Amazon Connect

Amazon$167K — $226K *
Consumer Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in audio signal processing and machine learning
  • Strong programming skills in Java, C++, or Python
  • PhD or equivalent in a relevant field, or a Master's with notable publications
  • Deep knowledge in automatic speech recognition (ASR) and natural language processing (NLP)
  • Proven track record in developing machine learning models for business applications
  • Ability to travel internationally 2-3 times a year

Responsibilities

  • Develop state-of-the-art audio processing solutions for customer applications
  • Collaborate with engineering teams to translate business needs into innovative features
  • Utilize deep learning techniques to enhance audio signal quality and performance
  • Drive the implementation of real-time transcription and voice analytics tools
  • Conduct research to explore new methods in audio/video scene analysis and processing

Benefits

  • Comprehensive health insurance including medical, dental, and vision
  • 401(k) matching and retirement savings options
  • Generous paid time off and parental leave policies
  • Flexible spending accounts for medical expenses
  • Mental health support and counseling services
Full Job Description
We are looking for a senior audio applied scientist with experience and expertise in speech and audio signal processing, machine learning, automatic speech recognition, and/or natural language processing to work on state-of-the-art solutions for applications including speech enhancement, voice analytics, and real-time transcription of conversational audio. The ideal candidate has collaborated closely with engineering teams to turn business problems and high level ideas into successful feature launches.

Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award winning customer service at massive and launching it as a publicly available service. With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. Our team's charter as part of the Amazon Connect organization is to think big, re-imagine, innovate, and deliver novel, state-of-the-art solutions to audio and video problems. We are interested in all aspects of audio, video, and media technology, and we leverage the latest machine learning and signal processing techniques to surprise and delight our customers. Our applications include real-time audio/video communications, audio/video scene analysis, anomaly detection, audio/speech/music/image/video processing, enhancement, analysis, synthesis and coding.

We have the nimbleness of a small startup but, at the same time, the immense resources of AWS - the world leader in cloud computing - behind us as well. If you want to innovate on the state of the art technology while having a profound and direct impact on the end customer experience, this is the team to be on!

BASIC QUALIFICATIONS

- Experience with neural deep learning methods and machine learning

- Experience in building machine learning models for business application

- Experience programming in Java, C++, Python or related language

- PhD or equivalent research experience, or a Master's degree and experience in patents or publications at top-tier peer-reviewed conferences or journals

- Expertise in audio signal processing, machine learning, ASR, NLP

- Ability to travel internationally 2-3 times a year

PREFERRED QUALIFICATIONS

- 10+ years of relevant work in industry or academia experience

- Experience in professional software and systems development

- Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership

- PhD, or a PhD or equivalent research experience and experience in patents or publications at top-tier peer-reviewed conferences or journals

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 167,100.00 - 226,100.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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