POSITION OVERVIEWThe Senior Application Administrator is a critical technical role responsible for the expert-level configuration, maintenance, and lifecycle management of complex enterprise software.
You will serve as the bridge between complex technical systems and end-user success, ensuring performance standards are met in a highly regulated environment.
POSITION RESPONSIBILITIES- Provide high-level technical support for complex application issues; perform root-cause analysis and execute timely resolutions
- Proactively monitor application performance, manage system patches, and execute configuration updates to ensure stability
- Plan and lead end-to-end application deployments and upgrades. Define project scope, set milestones, and ensure deadlines are met through effective governance
- Collaborate on new software implementations and lead User Acceptance Testing (UAT) to ensure seamless transitions
- Act as the primary point of contact between internal business units and software vendors to resolve bugs and influence product roadmaps
- Identify system bottlenecks and implement efficiency improvements to enhance the overall user experience
- Develop and maintain comprehensive "gold-standard" documentation for troubleshooting, system architecture, and processes
- Perform other job-related duties as assigned by the manager
SKILLS / QUALIFICATIONS- Excellent communication skills, both oral and written
- Good knowledge of Windows OS administration, windows server administration
- Ability to work and communicate with all levels of employee and management in a supportive and analytical role
- Experience with application monitoring and performance tuning
- Experience with enterprise application support, including SQL and reporting
- Understands and applies change control procedures effectively, especially for all SOX applications
- Ability to deal with complex problems involving multiple facets and variables in non-standardized situations
- Ability to work with minimal supervision while performing duties
- Bilingual in English and Korean is a plus
EDUCATION / EXPERIENCE- Relevant professional experience or a Bachelor's degree in Computer Science, Information Technology, or a related field from an accredited university is preferred
- Minimum of five 5 years of experience in IT and application support, preferably within banking or financial services is required
We offer a competitive total rewards package, including but not limited to Medical, Dental, Vision, and Life Insurance, 401k retirement savings plan, and paid federal holidays, for this full-time position within the annual salary range of $85,000 - $130,000. Annual pay ranges are determined based on qualifications, level, and location. Exact compensation may vary based on your skills and experience.
Must be authorized to work in the US.
