Job DescriptionJob Summary:Acts as subject matter expert and administrator for CRM and related applications. Provides ongoing process support for Walgreens Business to Business Sales & Contracting organization and related supporting departments on CRM, DocuSign CLM, and other integrated applications. This includes regular business analysis, project management, data reporting & visualization development, and system enhancement recommendations. Support for other organizations and departments as needed.
SCHEDULE: This position offers remote work. However, employees located within a 50-mile radius of the Deerfield, IL office are expected to work on-site four days per week, with one remote workday. Standard business hours are Monday-Friday, 8:00 AM-5:00 PM, with flexible start times.
Job Responsibilities:- Acts as subject matter expert and advisor on topic of assigned analytical tools, enterprise data systems and/or analytical methodologies for the team
- Utilizes innovative data visual presentation strategies to ensure data is conveyed in meaningful and interpretive formats for all audience levels.
- Uses analytical and/or statistical methodologies and supporting tools for evaluating Company processes, business problems, and/or ROI of products and services.
- Collaborates with the account teams and contracting to identify and isolate variances resulting from over/under payment practices and factoring these into actual-to-expected results.
- Leads the utilization of all models and tools used to compare executed contract terms and conditions to parameters included in internal and external data sources. Identifies data source deficiencies among company data and suggests path to resolve.
- Performs specific tasks identified in the compliance monitoring program to include evaluation of definitions, price increase maintenance and network identification.
- Recommends improvements to standard model assumptions and multifaceted business problems within the organization. Updates processes, using findings from performance monitoring (For example, adding order logic steps to improve on data matching).
- Works cross functionally with peers in Sales, Finance, Law, Contract Development, and Contract Operations
External Basic Qualifications- Bachelor's Degree and at least 1 year of experience in Finance, Economics, Accounting, Math, Business, Actuarial Science, or Computer Science OR High School Diploma / GED and at least 4 years of experience in Finance, Economics, Accounting, Math, Business, Actuarial Science, or Computer Science.
- Experience collaborating with internal and external resources to develop strategies and project plans that meet department goals within budget and established timelines.
- Experience establishing and maintaining key relationships with internal (peers, business partners and leadership) and external (business community, clients and vendors) within a matrix organization to ensure quality standards for service.
- Experience developing ways of accomplishing goals with little or no supervision, depending upon oneself to resolve issues to ensure completed objectives and determining when escalation of issues is necessary.
- Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
- Experience in diagnosing, isolating, and resolving complex issues and recommending and implementing strategies to resolve problems.
- Experience with analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
- Advanced level skill in Microsoft Excel (for example: using AVERAGE function, merging and centering cells, printing centered page and/or creating a pivot table).
- Advanced level skill in Microsoft PowerPoint (for example: changing picture styles, customizing animation and/or setting automatic slide timings).
- Advanced level skill in Microsoft Word (for example: adding developer tab, creating a macro, formatting table style, inserting comments and/or creating a mail merge).
- Willing to travel up to 10% of the time for business purposes (within state and out of state).
Preferred Qualifications- Bachelor's Degree in Business, English, Communications, Business Systems/Applications, Data Analytics, Marketing, Engineering
- Experience with system administration (e.g. Salesforce.com, DocuSign CLM, Marketing automation, Data manipulation tools, Cloud-based applications.)
- Certified Salesforce.com administrator, developer, or consultant and/or strong interest in working/training toward various certification paths.
- Interest in learning DocuSign CLM / E-signature administration and internal B2B contracting processes.
- Experience in coaching, mentoring, and training less senior team members.
- Familiarity with Pharmacy, Pharmaceutical Benefit Manager, Benefit Consultancy, Managed Care, Health System, or Hospital companies.
- Experience with project management (for example: planning, organizing, and managing resources to bring about the successful completion of specific project goals and objectives).
- Experience working with small to large volumes of data using ETL, and other manipulation tools. Working with a data warehouse / data in the Cloud experience a Plus.
- 4 years experience in Business Analysis, Data Analytics, Salesforce CRM, Sales Operations, Sales Enablement, Sales, or Marketing.
The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits.
An employee in this position can expect a salary rate between $74,000 and $189,000 plus bonus pursuant to the terms of any bonus plan if applicable. The actual salary will depend on experience, seniority, geographic location, and other factors permitted by law. This job posting will remain open for 5 days from the job posting date. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits.
