Job DescriptionAs a Senior Analyst, Reverse Logistics & Returns you will play a pivotal role in optimizing recycling, waste, and end-of-life programs across our fulfillment network-driving measurable cost savings, improving operational efficiency, and advancing our sustainability goals. This is a high-impact role where your insights, problem-solving, and ability to influence will directly shape how we operate on a scale.
What you will be doing:- Monitor fulfillment center performance against KPIs including equipment utilization, waste diversion, and SOP compliance
- Coach and support field associates to improve location-level recycling and waste program execution
- Manage third-party vendors and ensure compliance with service level agreements
- Own resolution of recycling, waste, and equipment-related issues including installations, repairs, and service adjustments
- Analyze performance data to benchmark results and identify underperforming locations
- Drive continuous improvement initiatives focused on cost reduction, sustainability, and revenue recovery
- Partner cross-functionally with FC Operations, Quality, and Fleet teams to enhance program execution
- Ensure end-of-life merchandise programs maximize recovery value while minimizing operational disruption
What You Bring to the Table:- Strong analytical mindset with ability to translate data into actionable insights
- Proven ability to influence without authority and drive cross-functional alignment
- Effective communicator with strong written and verbal skills
- Experience managing vendor relationships and driving accountability
- Ability to independently prioritize and manage multiple initiatives
- Knowledge of recycling, waste, or reverse logistics operations
What's needed: Basic Qualifications:- 2+ years of experience in recycling, waste, or related industry
- 2+ years Advanced Microsoft Office
- 1+ year query software such as Microsoft Access, Transact SQL
- Ability to travel up to 40% of time, including overnight travel, to support site visits, operational initiatives, vendor management, and cross functional meetings.
Preferred Qualifications:- Experience supporting supply chain or fulfillment center operations; knowledge of sustainability programs, recycling streams, and waste diversion strategies.
- Advance Power BI to create dynamic reports
We Offer:- Inclusive culture with associate-led Business Resource Groups
- Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
- Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs
