JetBlue Airways

Senior Analyst Reporting & Metrics Tech

JetBlue Airways • $100K — $128K *
Long Island City, NY 11101In-Person
Aerospace & Defense
Less than 5 years of experience
Reposted 2 weeks ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree in relevant field or equivalent work experience
  • 3+ years experience with Agile software teams
  • 3+ years experience in data analysis techniques
  • Expertise in data visualization tools (Tableau, Power BI, Jira Dashboards)
  • Proven track record in Agile metrics/dashboard design
  • Experience with Agile Lifecycle Management tools (JIRA, TFS, etc.)
  • Excellent communication skills

Responsibilities

  • Define and implement Agile metrics aligned with project goals
  • Collaborate with stakeholders to identify key project performance metrics
  • Analyze Agile metrics trends to identify improvement areas
  • Create dashboards and reports using data visualization tools
  • Design custom reports for management focusing on actionable insights
  • Investigate root causes of data anomalies for accurate reporting
  • Facilitate Agile discussions during retrospectives for continuous improvement

Benefits

  • Access to healthcare benefits
  • 401(k) plan with company match
  • Crewmember stock purchase plan
  • Short-term and long-term disability coverage
  • Basic life insurance
  • Free space available travel on JetBlue
Full Job Description
Position Summary:

The Senior Analyst Agile Reporting and Metrics, Technology and Integration Delivery will work with our Product and development teams to achieve high levels of Agile maturity and delivery. This is an analytical position with expertise in Agile methodologies, data visualization, and reporting, responsible for designing, developing, and maintaining key performance indicators (KPIs) to track project progress, team velocity, and overall Agile health within a dynamic development environment.

Essential Responsibilities:
  • Define and implement comprehensive Agile metrics aligned with project goals, including velocity, cycle time, burn down charts, lead time, and quality indicators.
  • Collaborate with stakeholders to identify critical metrics for tracking project performance and decision-making.
  • Analyze trends and patterns in Agile metrics to identify areas for improvement and facilitate continuous process optimization.
  • Create visually appealing dashboards and reports using data visualization tools (e.g., Tableau, Power BI, Jira Dashboards) to effectively communicate key Agile metrics to diverse audiences.
  • Design customized reports for different levels of management, highlighting critical insights and actionable data.
  • Proactively identify data anomalies and investigate root causes to ensure accurate reporting.
  • Facilitate discussions on Agile practices and metrics during sprint retrospectives to identify improvement opportunities.
  • Coach teams on data-driven decision making and encourage a culture of continuous improvement within the Agile framework.
  • Implement process changes based on data analysis to enhance team efficiency and productivity.
  • Extract data from Agile project management tools (e.g., Jira, Azure Boards) to generate reports and analyze trends.
  • Ensure data integrity and accuracy through quality checks and data cleansing processes.
  • Collaborate closely with product owners, development teams, and project managers to understand their reporting needs and provide tailored insights.
  • Present data-driven findings to key stakeholders, clearly communicating key trends and actionable recommendations.
  • Other duties as assigned.

Minimum Experience and Qualifications:
  • Bachelor's degree in computer science, Engineering, Information Systems, or a related technology field; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience.
  • Three (3) years of experience working with Agile software development teams.
  • Three (3) years of experience with data analysis techniques (e.g., statistical analysis, trend analysis, root cause analysis).
  • Expertise in data visualization software (e.g., Tableau, Power BI, Jira Dashboards) to create compelling reports and dashboards.
  • Proven track record in designing and implementing Agile metrics and reporting dashboards in a software development environment.
  • Experience collaborating with cross-functional teams to gather data, analyze trends, and drive process improvements.
  • Demonstrated ability to interpret data and translate findings into actionable insights for decision-making.
  • Experience with Agile Lifecycle Management tools such as TFS, JIRA, or CA Agile (Rally)
  • Excellent communication skills.
  • Available for occasional overnight travel (10%).
  • Must pass a pre-employment drug test.
  • Must be legally eligible to work in the country in which the position is located.
  • Authorization to work in the US is required. This position is not eligible for visa sponsorship.

Preferred Experience and Qualifications:
    • Master's Degree in a related technology field.
    • Five (5) years' experience working with Agile software development teams.
    • Five (5) years' experience with data analysis techniques (e.g., statistical analysis, trend analysis, root cause analysis).
    • Experience in the commercial aviation industries with exposure to supporting IT systems and technologies.
    • Working knowledge of industry standards in project management and development methodologies (Project Management Body of Knowledge (PMBOK), Microsoft Solutions Framework (MSF), SEI, Agile Methods, Rational Unified Process (RUP), etc.).
  • Demonstrated analytical and basic project management skills required, including a thorough understanding of how to interpret business needs and translate them into application and operational requirements.
    • Strong interpersonal and demonstrated facilitation skills including the ability to motivate and influence others, and able to foster and contribute to a positive, upbeat team environment.
    • Strong customer service ethic and an understanding of how IT is ultimately delivers to the customer.
    • High tolerance for working in a dynamic and shifting environment and able to readily embrace and participate in change initiatives.
    • Ability to work well with others and complete tasks with minimal supervision.
    • Effective time management and prioritization skills.

Crewmember Expectations:
    • Regular attendance and punctuality.
    • Potential need to work flexible hours and be available to respond on short-notice
    • Able to maintain a professional appearance.
    • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft.
    • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun.
    • Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards.
    • Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential. reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
    • The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment:
  • Computer and other office equipment.

Work Environment:
  • Traditional office environment.

Physical Effort:
  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently (Sedentary).

Compensation:
  • The base pay range for this position is between $100,000.00 and $128,600.00 per year. Base pay is one component of JetBlue's total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.

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About JetBlue Airways

JetBlue is a customer service channel for Major United States Airline based in Queens, New York. It is a passenger airline that operates primarily on point-to-point routes with its fleet of 120 Airbus A320 aircraft and 49 EMBRAER 190 aircraft. As of December 31, 2011, it served 70 destinations in 22 states, Puerto Rico, Mexico and 12 countries in the Caribbean and Latin America. Most of JetBlue flights have as an origin or destination New York or one of its other focus cities: Boston, Fort Lauderdale, Los Angeles, Orlando or San Juan, Puerto Rico. As of December 31, 2011, the Company operated an average of 700 daily flights. During the year ended December 31, 2011, the Company acquired eight take-off and landing slots at each of New York’s LaGuardia Airport and Washington D.C.’s Ronald Reagan National Airport. The Company’s operations primarily consist of transporting passengers on its aircraft with domestic United States operations, including Puerto Rico, which accounted for 85% of its capacity in 2011.

JetBlue Airways Careers

There has never been a more exciting time to explore job opportunities at JetBlue Airways, a leading company in the aviation industry known for its innovation, strong culture, and commitment to diversity and leadership development. Work You’ll Do Join JetBlue Airways' dynamic team to help redefine the future of air travel with a focus on customer service excellence and operational efficiency. At JetBlue, you will be part of a culture that values diversity, leadership, and professional growth. Transform your career and the airline industry with JetBlue’s commitment to innovation and excellence. Lead from a unique position in the marketplace, where your skills in technology, customer service, and team collaboration are highly valued. Work with a dedicated team of professionals who are passionate about creating an outstanding travel experience. Collaborate with industry leaders and benefit from a culture that supports career advancement and professional development. Introducing the JetBlue Professional Growth and Development Initiative We are building a market-leading team to master the challenges of the modern aviation industry. At JetBlue, you will find a supportive environment where career growth and learning are encouraged through comprehensive training and leadership development programs. Do Innovative Work Join a team that is at the forefront of the aviation industry, where you can apply your skills in a variety of roles, from pilot and cabin crew positions to engineering and customer support. JetBlue offers a wide range of job opportunities that allow you to innovate and excel. Be Part of a Great Team Work on a wide range of projects and utilize the latest technology in aviation. Harness the unparalleled capabilities of a team that values integrity, teamwork, and mutual respect. Future-Proof Your Career Advance your career with JetBlue Airways, where your ambition can take you to new heights. Enjoy near-limitless opportunities to grow professionally, supported by unmatched training, development, and certification support. Explore JetBlue’s internship programs offer a unique insight into the workings of one of the most innovative airlines in the industry. These programs provide hands-on experience and are a stepping stone to full-time employment. The JetBlue Experience Our combined service capabilities, commitment to innovation, and a diverse and inclusive workplace help employees thrive and lead in their careers. At JetBlue, we are dedicated to nurturing a professional environment where every team member can succeed. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Explore the various employment paths JetBlue Airways offers, from customer service to pilot positions. SEARCH JETBLUE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at JetBlue Airways.
Learn more about JetBlue Airways
Size
19,304 employees
Market Cap
$2 billion
Industry
Aerospace & Defense
Net Income
-$1.3 billion
Founded
1999
5 Year Trend
-1.7%
Revenue
$2.9 billion
NASDAQ
JBLU
* Ladders Estimates

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