Job DescriptionThe Global Dining Membership team is responsible for driving Card Member engagement, loyalty, and long-term value through differentiated dining benefits and experiences. Within this organization, the benefit management team plays a critical role in strengthening the premium Membership value proposition by delivering seamless benefit execution, strong governance, and data-driven performance management.
The person in this role will manage the end-to-end operations, performance, and delivery of a suite of Premium Dining Access benefits, including Global Dining Access and Platinum Nights by Resy, driving cross-functional execution, operational efficiency, partner and Card Member experience, and data-driven enhancements to benefit strategy and performance.
This person will facilitate daily operational benefit management and stakeholder collaboration to deliver scalable solutions that enhance benefit value while ensuring operational excellence and compliance.
This is a highly cross-functional role, with the opportunity to collaborate with the Resy Product, Strategic Partnerships and Operations teams, as well as with key Amex stakeholders.
Responsibilities- Support the strategy, day-to-day operations and execution of the suite of Premium Dining Access benefits, ensuring benefit integrity and delivery.
- Lead ongoing product operations for dining reservation back-end platform, issue resolution, and cross-functional coordination with Product and Analytics teams to ensure a seamless Card Member and partner experience.
- Support benefit strategy initiatives and go-to-market launches by coordinating cross-functional deliverables, managing timelines, partnering with Marketing, and ensuring benefits are accurately configured and ready for launch.
- Maintain a centralized tracker for benefit programs, documenting processes, technical setup requirements, claims, terms and controls.
- Identify product gaps, customer pain points, and operational inefficiencies, translating insights into actionable roadmap recommendations.
- Monitor and optimize benefit performance, analyzing data and utilization metrics, reporting results on monthly scorecards.
Qualifications- Strong attention to detail and ability to create and manage project plans
- Strong partnership and project management skills with an ability to deliver results and work on multiple projects in parallel
- Technically savvy and comfortable managing/learning dining reservation back end and data analytics platforms
- Clear communication skills with the ability to translate complicated needs into clear, tangible workstreams and hold contributors accountable for deliverables
- Comfortable operating in ambiguity and balancing multiple priorities in a fast-paced environment
- Comfort with critical thinking, data analysis and identifying data trends
- Have 2+ years of relevant experience
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
