Job Description

Senior Analyst, Portfolio Operations

Location: Toronto, Ontario

The Senior Analyst, Property Operations is a cross functional role supporting Operations, Asset Management, Technology, Design, and Executive Leadership. The role is responsible for identifying operational inefficiencies, structuring complex problems, leading enablement initiatives, and translating analysis into clear, actionable recommendations that improve performance, consistency, and scalability across the portfolio.

This role owns enablement work end to end, from problem definition through recommendation and implementation support, while remaining clearly separate from enterprise strategy, sales leadership, or real estate development execution.

Here's how you'll contribute

Business Analysis and Operational Enablement

• Analyze end-to-end operational processes across property operations, leasing, customer care, and asset management.
• Lead property level operational reviews using quantitative data and qualitative insight.
• Structure analysis and develop practical recommendations grounded in operations.
• Prepare executive ready materials to support decision making.

Initiative Ownership and Cross Functional Execution

• Own enablement initiatives and pilots from concept through execution.
• Coordinate work across Operations, Asset Management, Technology, Design, Marketing, Legal, and vendors.
• Validate assumptions and adjust approach based on site realities.
• Track risks, decisions, outcomes, and follow-though.

Technology Enablement and Systems Leadership

• Lead operational enablement related to systems and tools.
• Act as operational counterpart to Technology and IT during evaluations and implementations.
• Oversee testing strategy, rollout readiness, and adoption.

Data Analysis and Reporting

• Oversee reporting using tools such as Power BI, Salesforce, Yardi, and Excel.
• Analyze trends across operational KPIs and performance metrics.

Operational Design Review and New Construction Support

• Provide operational input into new construction and major redevelopment projects.
• Participate in schematic and design development reviews.
• Review layouts, circulation, amenities, staffing implications, and security elements.
• Work closely with the SVP Operations on documented recommendations.

Leadership and Oversight

• Provide direction and quality oversight to the Associate role.
• Review analytical outputs prior to escalation.
• Establish consistency and standards for enablement work.

What you bring to the team

Here's what will help you stand out. And even if you don't tick every box-we believe in your potential and are here to support your growth.

Education

Bachelor's degree in Business, Commerce, Finance, Operations, Real Estate, Analytics, or a related field (or equivalent experience).

Experience

• 5-8+ years of experience in operational analysis, enablement, or process improvement roles.
• Experience in multi-site, asset-intensive environments such as property management, real estate, hospitality, retail, or field operations.
• Demonstrated success leading cross-functional initiatives from definition through execution.
• Experience supporting or reviewing operational considerations for system implementations.
• Exposure to new construction or redevelopment projects from an operational perspective is an asset.
• Highly analytical and able to structure complex, ambiguous problems.
• Operationally grounded, with credibility among site and frontline teams.
• Comfortable influencing outcomes without direct authority.
• Action-oriented, pragmatic, and focused on solutions that can be implemented and sustained.
• Detail-oriented, with high standards for quality, consistency, and follow-through.
• An effective communicator who can translate analysis into clear, executive-level insights.

Technical Skills

• Advanced proficiency in Excel; strong PowerPoint skills for executive communication.
• Experience with Power BI, Salesforce, Yardi, or similar operational systems.
• Strong analytical capability, including KPI development, trend analysis, and scenario evaluation.
• Familiarity with process mapping and basic project tracking tools is an asset.

Hiring pay range: $75,000 - $90,000
Pay ranges at Minto are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the location for where the position is being filled.