Job Summary:

Manages and coordinates alternative fund administration for internal fund strategies. Works with outside fund administrator to deliver timely reporting on NAV packages, capital calls, and financial reports. Can operate independently (with minimal direction) in owning the relationship with outside administrator and external fund contacts. Will have the ability to resolve issues and implement controls. Will work with investment team to provide performance attribution, fact sheets, and participate in initial and ongoing due diligence.

The Senior Analyst, Fund Administration/The Family Office (TFO) Operations Coordinator Sr., reporting to the TFO Operations Manager, plays a critical role in providing advanced operational and administrative support for ultra-high-net-worth (UHNW) clients, ensuring the accurate and efficient management of client assets. This role involves in-depth coordination of asset movement, balancing and reconciling client accounts, booking loans and adjustments, overseeing hedge/private equity fund management, fiduciary responsibilities, compliance with established policies, internal auditing, and department committees. The Operations Coordinator Sr. actively participates in project leadership, offers expertise to junior staff, and drives continuous process improvements within the department.

Job Duties and Responsibilities

• Administers movement of asset holdings, cost basis adjustments, and market value changes within client accounts, ensuring proper documentation is in order for new assets bookings, asset transfers, loans, and adjustments.
• Acts as the primary point of contact for customer account inquiries, resolving complex account issues promptly, including asset movement, dividend posting, and other transactions. Conducts charitable gifting accurately and efficiently.
• Reconciles quarterly dividend postings, coordinates with vendors, internal stakeholders, and clients; assists in pricing updates for unique assets on a monthly, quarterly, or annual basis.
• Assists in booking unique assets for consolidated reporting upon client request. Monitors daily disbursements, collaborating with family office specialists to prevent account overdrafts.
• Coordinates information collection and paperwork processing for account opening, closing, and asset transfers. Initiates outgoing wires to external money managers. Provides administrative support for various wealth management activities.
• Collaborates with TFO Investments in scheduling annual due diligence calls and meetings with external managers. Organizes due diligence documentation and assists with investment committee meetings.
• Supports TFO Operations Manager in audit requests, policy clarification, and compliance committee tasks. Maintains documentation and assists in audits and process improvements.
• Leads efforts in support of logistical, operational and administrative functions for unique TFO offerings including the Bay Avenue Hedge and Opportunity Funds and Synovus Donor Advised Funds.
• Leads project management, task coordination, resource management, and project lifecycle oversight with internal and external partners, including TFO, Synovus Trust Company, and Compliance.
• Provides daily administrative support to various teams, including word processing, spreadsheet creation, meeting scheduling, and document scanning. Prepares presentations for meetings as needed.
• Serves as a point of contact for IT and backup for technology support issues including logistical set-up of laptops and other devices; provides instruction and assistance in troubleshooting system issues.
• Participates in special projects as assigned by senior management, ensuring timely completion and quality work.
• Stays aware of risks within the area of responsibility, following policies, procedures, laws, regulations, and risk limits specific to the role. Applies critical thinking and expertise in risk management and compliance.
• Reports any known or suspected violations promptly to the appropriate company authority.
• Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.
• Performs other related duties as required.

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Minimum Education:

• Bachelor's degree in Finance, Business, or related field or an equivalent combination of education and experience.

Minimum Experience:

• Seven years of job related work experience and/or administrative support experience.

Required Knowledge, Skills, & Abilities:

• Strong analytical skills
• Good verbal and written communications skills
• Interpersonal and customer service skills
• Good attention to detail
• Proficiency using word processing and spreadsheet software programs