Job DescriptionWhat is the opportunity?The Sr. Analyst, Business Management, will be key in supporting Group Risk Management (GRM) management requests by supporting operations, premises, performance reporting, fulfilling ad hoc business inquiries, and driving efficiencies through automation and innovation. This role will implement and maintain an efficient and effective administrative center of expertise within GRM - responsible for supporting business management related initiatives, from planning to execution. Providing operational support to GRM and maintaining established service standards and be accountable for mitigation.
What will you do? Business Management
- Fulfill on key activities in the Business Management Office Operations (e.g. facilities management, asset management, administrative tasks under Operations, being first point of contact for GRM Business Management inquiries, support the investigation and resolution of escalations, communication of Compliance monitoring policies and support the audit of internal controls related to policies managed). Planning and execution of special events and team communications.
- Support the Business Management Office Operations while continually looking for opportunities to increase operational efficiency and cost savings. Identify and recommend changes and ideas to support process simplification efforts, automation, AI integration and employee experience improvements.
- Point of contact for day-to-day premise operations and Technology troubleshooting as required. Liaises with other functional departments (CRE, CBRE, DSS, etc) to minimize disruption and fulfill business service commitment standards. Creates work orders as required for maintenance identified, track and monitor to ensure completed in a timely manner.
Developing, Analyzing and Reporting
- Extract, consolidate and validate multiple sources of data (e.g. occupancy, HR resources, transit/FiBRS, real estate, R2P, technology, etc.) to support ad hoc business management requests, and performance management reporting.
- Support the reporting cycle by developing, analyzing and reconciling management reports (e.g. resource reports, Return to Premise dashboard, Return to premise exceptions report, ad hoc inquiries), and provide proactive advice to GRM peers on any exceptions data.
- Ensure the integrity, accuracy and completeness of occupancy data and provide proactive advice on any savings opportunities or efficiencies.
- Drive AI adoption and implementation to improve efficiency and capability across GRM Business Management.
Delivery & Execution
- Support and manage real estate related projects and GRM business management initiatives which includes coordinating with stakeholders, planning, tracking, delivering, executing and reporting. Support Associate Director, GRM Business Management on financial management, operations, real estate strategy and design.
- Facilitator to cross-GRM Business Managers and workspace analysis including the preparation and delivery of presentations to variance audiences (i.e. business, functional and technology partners).
What do you need to succeed? Must-have - Financial acumen, with experience in performance management reporting, and the review and analysis of multiple data points
- Tech savvy, i.e. AI adoption and integration, and comfortable learning new tools and troubleshooting
- Expert in Microsoft Office (i.e. Excel - Advanced, PowerPoint)
- Problem solver continually looking for opportunities to simplify, streamline and increase operational efficiency
- Adaptability, including high capacity to learn, pivot when required, working with ambiguity in a fast-paced environment
- Strong communication (verbal and written) and collaboration skills
Nice-to-have - Accounting designation and experience with MIS and IT Financials.
- Real Estate initiatives and Asset Management experience.
- Change management and Tableau reporting.
- Compliance policy, Operational Risk and audit experience
What's in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high performing team
- A world-class training program in financial services
- Flexible work/life balance options
- Opportunities to do challenging work
Job SkillsBusiness Appraisals, Business Process Design, Business Process Improvements, Business Process Modeling, Configuration Management (CM), Crisis Management, Effectiveness Measurement, Implementation, Requirements Analysis, Workflow Analysis
Additional Job DetailsAddress:20 KING ST W:TORONTO
City:Toronto
Country:Canada
Work hours/week:37.5
Employment Type:Full time
Platform:GROUP RISK MANAGEMENT
Job Type:Regular
Pay Type:Salaried
Posted Date:2026-08-18
Application Deadline:2026-09-18
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
