Job DescriptionPismo's vision is to become an AI-first organization that leverages Generative AI to accelerate growth, improve operational excellence, enhance client experiences, and scale without proportionally increasing headcount. Current initiatives already demonstrate opportunities to reduce onboarding timelines, accelerate knowledge access, improve productivity, and increase business impact across functions.
The AI Transformation Lead will serve as the business-side catalyst responsible for embedding AI into how Pismo operates, sells, delivers, supports, and scales globally.
The AI Transformation Lead is responsible for defining and executing Pismo's business-side AI transformation strategy. This individual will identify, prioritize, and scale high-value AI use cases across all business functions while ensuring strong alignment with Visa and Pismo AI priorities.
The role bridges business strategy, process transformation, AI adoption, change management, and value realization.
Success will be measured not by AI experimentation but by measurable business outcomes including productivity gains, revenue acceleration, client outcomes, employee experience improvements, and operational efficiency.
Key Responsibilities:Enterprise AI Transformation Strategy
- Develop and execute Pismo's business-side AI transformation roadmap.
- Establish the vision, operating model, and governance framework for AI-enabled business functions.
- Partner with executive leadership to identify business priorities where AI can create measurable value.
- Serve as the primary business advocate for enterprise-wide AI adoption.
AI Use Case Portfolio Management
Own the lifecycle of AI use cases across all departments including but not limited to:
Sales & Revenue
- AI-assisted account planning
- Opportunity qualification
- Proposal generation
- RFP/RFI automation
- Revenue forecasting
- Expansion opportunity identification
Client Success & Delivery
- QBR preparation automation
- Client health analysis
- Ticket trend analysis
- Adoption intelligence
- Migration acceleration
- Executive reporting generation
Finance
- Forecasting and scenario modeling
- Budget planning
- Variance analysis
- Productivity reporting
- AI-driven business insights
Human Resources
- Talent acquisition enablement
- Learning and development personalization
- Employee onboarding
- Workforce planning support
- Knowledge management
Marketing
- Content creation
- Campaign optimization
- Client communications
- Event support
- Thought leadership acceleration
Operations
- Process automation
- Capacity Planning
- Knowledge discovery
- Workforce productivity
- Operational reporting
Change Management & Adoption
- Build a company-wide AI adoption program.
- Define function-specific AI playbooks.
- Enterprise Data governance strategy for LLM quality
- Drive training, enablement, and best-practice sharing.
- Create executive dashboards showing adoption and business impact.
- Promote a culture of experimentation and continuous learning.
Agentic Platform
- Establish the foundation of a reusable agentic platform for Pismo (shared tools, orchestration, evaluation, and human-in-the-loop guardrails) so each workflow we ship adds a reusable building block. The goal is a common layer that live workflows run on, making every new build faster than the last and pushing the org from producing work to supervising agents.
Business Value Realization
Define and track KPIs including:
- AI adoption rates
- Productivity improvements
- Revenue impact
- Cost avoidance
- Process cycle-time reductions
- Employee satisfaction
- Client satisfaction improvements
- Ensure all initiatives have defined business cases, ROI targets, and measurement frameworks.
Cross-Functional Leadership
- Influence leaders across all business functions without direct authority.
- Facilitate alignment between business teams, product teams, engineering teams, and Visa stakeholders.
- Establish executive reporting mechanisms and transformation reviews.
- Act as the voice of the business in AI investment discussions.
Innovation & Thought Leadership
- Monitor emerging AI technologies and industry trends.
- Identify opportunities to create differentiated client experiences through AI.
- Help position Pismo as a leader in AI-enabled banking and payments solutions.
- Support executive communications, customer briefings, and strategic planning.
This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice.
QualificationsBasic Qualifications:- 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
Preferred Qualifications:- 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
- 7+ years of experience in business transformation, strategy, operations, finance, consulting, SaaS, fintech, or related fields.
- Demonstrated experience leading cross-functional initiatives.
- Strong understanding of Generative AI technologies and business applications.
- Experience building business cases and driving measurable outcomes.
- Excellent executive communication and stakeholder management skills.
- Proven ability to influence senior leaders and drive organizational change.
- Experience at Visa, Pismo, or large-scale financial technology organizations.
- Background in finance, business operations, strategy consulting, or enterprise transformation.
U.S. Applicants OnlyThe estimated salary range for this position is $138.300,00 to $ 221.600,00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
Work HoursVaries upon the needs of the department.
Travel RequirementsThis position requires travel 5-10% of the time.
Mental/Physical RequirementsThis position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
