What you'll be doing...You will be building, optimizing, and deploying state-of-the-art agentic AI/ML models and systems within the Verizon Consumer Group (VCG) AI team. Applying hands-on technical expertise, you will be implementing next-generation customer success, sales, and digital agent solutions that directly impact how millions of customers interact with Verizon. Working as part of a high-performing squad, you will turn architectural designs into production-grade code while ensuring reliability, performance, and scale.
- Developing, testing, and scaling agentic AI/ML solutions, specialized workflows, and LLM-powered systems for VCG platforms.
- Integrating AI agent frameworks with existing customer success, digital, and retail channel technologies.
- Collaborating with product managers and GTS engineering teams to implement and iterate on production-grade technical roadmaps.
- Participating in engineering code reviews, technical design sessions, and red-teaming exercises to ensure safe and reliable model behaviors.
- Optimizing model inference pipelines, API endpoints, and data integration layers to meet high-performance consumer demands.
- Assisting in technical research and rapid prototyping to quickly evaluate and implement emerging open-source and proprietary AI frameworks.
- Contributing to the documentation of technical specifications and creating materials to showcase pilot performance results
Where you'll be working...This hybrid role will have a defined work location that includes work from home and assigned office days as set by the manager.
What we're looking for...You thrive on working with complex data and translating it into scalable solutions. Detail-oriented and driven by high-impact outcomes, you prioritize data quality, model precision, and rigorous evaluation. You are a self-driven engineer who can architect pipelines and deploy models independently under tight timelines, always focused on leveraging AI to directly enhance customer experiences
You'll need to have:
- Bachelor's degree or four or more years of work experience.
- Four or more years of relevant experience required, demonstrated through work experience and/or military experience.
- One or more years of hands-on experience building and tuning AI/ML models or integrating LLM applications.
- Experience with software development methodologies (e.g., Agile).
- Willingness to travel up to approximately 25% of the time.
Even better if you have one or more of the following:
- A degree in Computer Science, Engineering, or a related field.
- Knowledge of standard AI/ML tooling, orchestration frameworks (e.g., LangChain, AutoGen), and software engineering best practices.
- Knowledge of systems and tools like ACSS, Optix, POS, CTI, WorkHub, Performance management Tools, existing AI integrations, and Verint.
- Experience with API design and development.
- Experience with cloud platforms (e.g., GCP, AWS, Azure) and cloud-native technologies.
- Strong organizational and prioritization skills and the ability to thrive in a dynamic environment, meet deadlines, and simultaneously work on multiple projects.
If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.
Where you'll be workingIn this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.
Scheduled Weekly Hours40
Benefits and CompensationOur benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.
The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.
The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $101,000.00 - $194,000.00.
