Adobe Inc.

Senior / AI Agent Engineer, Brand Concierge

Adobe Inc.$183K — $265K *
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3-5+ years of experience in AI/ML engineering, NLP systems, or backend development
  • Strong proficiency with LLM frameworks such as OpenAI APIs and LangChain
  • Experience building production-grade conversational agents or workflow bots
  • Familiarity with cloud platforms (AWS/GCP/Azure), REST APIs, Python, and Docker/K8s
  • Comfort with prompt design, vector databases, and memory handling strategies

Responsibilities

  • Build and fine-tune specialized AI agents for customer experience use cases
  • Implement prompt engineering strategies and resource management
  • Adopt agent-to-agent communication protocols for task delegation
  • Create reusable agent templates and modular components
  • Track and improve conversation quality and performance metrics
  • Handle updates, drift detection, and integration of business logic
  • Manage agent versioning and collaborate with DevOps for scalable deployments

Benefits

  • Exceptional work environment that respects and values diversity
  • Commitment to equal opportunity across the organization
  • Opportunity for career growth in a leading tech company
  • Integration of innovative AI technologies that align with personal expertise
  • Access to continuous learning and development resources
Full Job Description
The Opportunity

We are looking for a hands-on, systems-oriented Senior AI Agent Engineer to design, build, and maintain intelligent agents that drive automation and business impact across the enterprise. This role is responsible for the full lifecycle of agent development - from design to versioning, orchestration, and continuous learning.

You'll contribute directly to scaling our AI strategy by engineering reusable components, optimizing agent workflows, and ensuring real-world performance in production environments.

What you'll Do

Agent Development
  • Build and fine-tune specialized AI agents for targeted customer experience use cases such as discovery, support, and lead qualification
  • Implement prompt engineering strategies, memory handling, resource management and tool-calling integrations


Multi-Agent Communication
  • Adopt agent-to-agent communication protocols and handoff mechanisms to enable cooperative task execution and delegation
  • Build orchestrated workflows across agents using frameworks like LangChain, AutoGen, or Semantic Kernel


Templates & Reusability
  • Create reusable agent templates and modular components to accelerate deployment across business units
  • Build plug-and-play configurations for domain-specific requirements


Lifecycle Management & Monitoring
  • Track and improve conversation quality, task success rate, user satisfaction, and performance metrics
  • Automate monitoring of agent behavior using observability tools (e.g., Arize, LangSmith, custom dashboards)


Continuous Improvement
  • Implement learning workflows, including human-in-the-loop feedback and automatic retraining
  • Refine prompts and model behavior through structured experimentation and feedback loops


Maintenance & Governance
  • Handle knowledge base updates, drift detection, performance degradation, and integration of new business logic
  • Ensure agents stay aligned with evolving enterprise data sources and compliance requirements


Deployment
  • Manage agent versioning, testing pipelines (unit, regression, UX), and controlled rollout processes
  • Collaborate with DevOps, QA, and infrastructure teams to ensure scalable deployments


What you need to succeed
  • 3-5+ years of experience in AI/ML engineering, NLP systems, or backend development
  • Strong proficiency with LLM frameworks (e.g., OpenAI APIs, LangChain, RAG pipelines)
  • Experience building conversational agents or workflow bots in production environments
  • Familiarity with cloud platforms (AWS/GCP/Azure), REST APIs, Python, and containerization (Docker, K8s)
  • Comfort with prompt design, vector databases, and memory handling strategies


Preferred Qualifications
  • Experience with multi-agent frameworks or agent orchestration systems
  • Familiarity with observability tools, data labeling workflows, or synthetic data generation
  • Background in conversational design or dialogue management systems
  • Degree in Computer Science, Data Science, Engineering, or a related field


Expected Pay Range:

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $151,800 -- $265,350 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

In California, the pay range for this position is $183,300 - $265,350

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

About Adobe Inc.

The Omniture product suite provides an integrated set of services: advanced web analytics and segmentation (SiteCatalyst, Discover and Data Warehouse), search marketing (SearchCenter), optimization (Advanced Testing and Targeting -- Offermatica and TouchClarity), and the marketing integration platform (Genesis). They also have an iPhone application that allows customers to sign into their Omniture account and view statistics from anywhere.

Adobe Inc. Careers

Join Adobe Inc., a global leader in digital media and digital marketing solutions, and be part of a team that thrives on innovation and creativity. Adobe offers unparalleled job opportunities that propel your career forward in an environment that fosters growth and leadership. Work You’ll Do At Adobe, you will be immersed in an atmosphere of innovative solutions and exceptional leadership, contributing to projects that drastically change the landscape of digital content. Our team at Adobe is dedicated to empowering creatives and enterprises alike through cutting-edge technology and expertise. Transform the World with Your Creativity Adobe’s mission is to change the world through digital experiences. We are looking for professionals who are passionate about creativity, technology, and driving significant market evolution. Join a diverse team that values individuality and the fresh perspectives each member brings. Lead in a Culture of Innovation Adobe Inc. is synonymous with fostering a culture of innovation where your ideas can pave the way for groundbreaking digital solutions. Our leadership is committed to nurturing a dynamic and inclusive workplace that promotes career growth and development. Collaborate with the Best Work alongside a global team of talented professionals who are leaders in their fields. At Adobe, you will enhance your skills through collaboration and be inspired by the creativity and dedication of your teammates. Our networking opportunities within the company are designed to foster connections that lead to lasting professional relationships. Explore Career Opportunities Adobe Inc. offers a range of career paths from software engineering to marketing, customer experience to IT. Explore job opportunities and internships that align with your skills and passions. Adobe is committed to hiring the best talent and providing them with the training, benefits, and support needed to succeed. Innovate and Grow Drive innovation as part of the Adobe team and see firsthand how your work contributes to the company’s success and your personal growth. Engage in projects that push the boundaries of technology and creativity. Future-Proof Your Career Adobe is dedicated to the development of its employees at all stages of their careers. We offer comprehensive training programs, including leadership development and diversity training, to ensure you are equipped for the future. Our benefits package is designed to support the well-being and financial security of our team members and their families. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for driven, curious, creative, and solution-oriented team players. Start your journey with Adobe today by exploring our exciting career and internship opportunities. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the rewarding and exciting opportunities that await at Adobe Inc.
Learn more about Adobe Inc.
Size
25,988 employees
Market Cap
$154.8 billion
Industry
Net Income
$5.2 billion
Founded
1982
5 Year Trend
+21.9%
Revenue
$12.8 billion
NASDAQ

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