Senior Agentic Designer

Technology & Experience Practice, Software

West Monroe is seeking a Senior Agentic Designer to join our Technology & Experience practice within the Software discipline. This role sits at the intersection of experience design, software, and AI, helping clients reimagine how work gets done through agentic experiences. You will translate complex business and user needs into intuitive agentic workflows, define how people and AI agents interact, and collaborate with multidisciplinary teams to bring these experiences to life. The ideal candidate brings a strong consulting background, client-facing experience, and hands-on expertise designing AI-enabled and agentic workflows.

What You Will Do

• Lead agentic design workstreams, translating business objectives, user needs, and technical capabilities into clear experience strategies, workflows, and design requirements.
• Design end-to-end agentic workflows that define interactions among users, AI agents, systems, data, and human-in-the-loop decision points.
• Facilitate client workshops and working sessions to uncover needs, map workflows, identify opportunities, and align stakeholders around future-state experiences.
• Apply human-centered design principles to agentic systems, considering trust, transparency, user control, exception handling, and responsible AI.
• Partner with software engineers, product leaders, experience designers, data and AI specialists, and client stakeholders to move concepts from discovery through implementation.
• Prototype and test agentic experiences, using findings to refine interaction patterns, orchestration, and user experiences.
• Manage workstream deliverables, proactively identify and mitigate risks, and ensure work meets or exceeds client expectations.
• Effectively quality assure work and clearly communicate design rationale, recommendations, tradeoffs, and implications to client stakeholders.
• Contribute agentic design expertise to proposals, pursuits, client research, and other business development activities.
• Share expertise across the practice and help develop reusable agentic design methods, patterns, tools, and accelerators.
• Leverage AI tools to accelerate analysis, synthesize complex information, and support data-driven recommendations for clients, exercising sound judgment in evaluating outputs.
• Apply AI technologies (e.g., generative AI, automation tools, data models) to enhance insights, improve delivery efficiency, and elevate the quality of client outcomes.

What You Will Bring

• 5+ years of experience in experience design, product design, service design, software consulting, or a related discipline, with a strong consulting background.
• Demonstrated experience working directly with clients, facilitating workshops, managing workstreams, and communicating with business and technical stakeholders.
• Experience designing agentic workflows and agentic experiences, including human-agent interactions, workflow orchestration, decision points, and escalation or exception paths.
• Strong understanding of generative AI, AI agents, conversational or interaction design, and the opportunities and constraints of AI-enabled software.
• Ability to translate complex business processes and technical concepts into intuitive experiences, prototypes, journey maps, service blueprints, or workflow designs.
• Strong collaboration, problem-solving, facilitation, communication, and quality assurance skills.
• Experience integrating AI tools (e.g., ChatGPT) into day-to-day workflows to enhance productivity and insight generation, coupled with strong critical thinking to assess accuracy, mitigate bias, and ensure high-quality outputs.
• Ability to travel 25 to 50%.
• A commitment to inclusion and diversity, and openness to new ideas and perspectives.
• Ability to work permanently in the United States without sponsorship.

Based on pay transparency guidelines, the salary range for this role can vary based on your proximity to one of our West Monroe offices (see table below). Information on our competitive total rewards package, including our bonus structure and benefits is here. Individual salaries are determined by evaluating a variety of factors including geography, experience, skills, education, and internal equity.

Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees are able to enroll in our company's 401k plan, purchase shares from our employee stock ownership program and be eligible to receive annual bonuses. Employees will also receive unlimited flexible time off and ten paid holidays throughout the calendar year. Eligibility for ten weeks of paid parental leave will also be available upon hire date.

Seattle or Washington, D.C.

$116,000-$136,500 USD

Los Angeles

$121,600-$143,000 USD

New York City or San Francisco

$127,100-$149,500 USD

A location not listed above

$110,500-$130,000 USD