About the RoleAs a
Senior Agent Product Manager, you'll sit at the intersection of product, engineering, and customer success - owning the full lifecycle of enterprise AI deployments from pre-sales through live implementation. You'll be the primary technical and strategic partner for our enterprise customers, ensuring they achieve real, measurable outcomes with our platform. This is a high-impact, forward-deployed role on a small, sharp team solving genuinely hard problems in AI-powered operations.
This is an on-site role based in Los Angeles, CA. Visa sponsorship is not available.What You'll Do- Scope and lead end-to-end implementation projects that deeply embed our AI platform into customer operations, driving strategic outcomes.
- Own delivery and integration of our platform into enterprise customer environments, ensuring high-quality outcomes throughout.
- Conduct deep-dive discovery to define customer objectives, technical requirements, and the operational landscape for each deployment.
- Guide customers in tailoring and optimizing AI agent capabilities to solve unique operational challenges and maximize end-user resolution rates.
- Proactively analyze performance data to track AI effectiveness, drive continuous improvement, and ensure customers realize measurable value.
- Serve as the primary technical interface for customers during pre-sales - assisting with proof-of-concepts (POCs), technical due diligence, and managing the transition to full implementation.
- Collaborate closely with internal AI, Engineering, and Sales teams as the "voice of the customer" to shape the product roadmap.
- Build scalable, high-quality onboarding and implementation processes that set all customers up for long-term success.
- Manage project risks and governance related to AI deployment, ensuring solutions meet compliance, security, and responsible AI standards.
What We're Looking ForMust-haves:- 5+ years in forward-deployed, customer-facing technical roles delivering enterprise software or AI platform implementations.
- Hands-on experience with APIs, system integrations, and technical solution design in enterprise environments.
- Proven track record of owning and delivering complex, multi-stakeholder technical projects end-to-end - from scoping through go-live.
- Experience conducting deep-dive discovery and gathering complex business and technical requirements from enterprise customers.
- Comfortable using analytical tools and SQL or data warehouses (e.g., BigQuery) to analyze performance metrics and guide decisions.
- Experience supporting pre-sales cycles, including designing and running POCs and technical due diligence.
- Experience managing compliance, security, or risk governance requirements in regulated or enterprise technology deployments.
- Strong communicator across all audiences - from engineering teams to senior executive stakeholders.
- Thrives in ambiguity; proactively creates structure and drives clarity where none exists.
- Entrepreneurial mindset with a pragmatic, outcome-oriented approach to problem-solving.
Nice to haves:- Background in financial services, banking, fintech, or other regulated industries.
- Experience with AI/ML product management, agent-based automation, or intelligent workflow design.
- Experience designing and scaling customer onboarding or implementation playbooks.
- Familiarity with responsible AI, AI governance frameworks, or ethical AI deployment standards.
Compensation & BenefitsCompensation details are not listed for this role. This is a full-time, on-site position with a competitive package commensurate with experience at a well-funded, high-growth AI startup.
LocationThis role is based
on-site in Los Angeles, CA. Candidates must be authorized to work in the United States - visa sponsorship is
not available.
