ABOUT THE TEAM Public Markets Operations supports the end-to-end operational activities of PSP's public markets investment platform. The team works closely with investment teams, technology partners, external service providers and project teams to ensure operational continuity, accurate reference data, effective system support and the successful delivery of operational and technology transformation initiatives.
The role reports to the Senior Director, Public Markets Operations, and acts as a key point of contact between Public Markets Operations, Technology, project teams and internal business stakeholders.
ABOUT YOUR ROLE As a
Senior Advisor, Public Markets Integration and Servicing, you'll:
- Act as a senior operational and system integration resource for Public Markets Operations, supporting daily production activities, incident resolution, business initiatives and system-related enhancements
- Lead, coordinate and support reference data, operational data and migration activities for Public Markets, including legal entities, party relationships and other related Data Domains for our Book of Record system
- Support system implementation, transformation, data integration and enhancement activities by acting as a central business point of contact for Public Markets Operations requirements, operational impacts, readiness activities and testing support
- Analyze complex operational and cross-functional issues, identify practical and sustainable solutions, manage and coordinate resolution with business users, technology teams, project resources and external vendors
- Support production processes, including Night Chain incident management and operational chain monitoring, while contributing to coverage models and escalation practices for critical activities
- Work closely with internal stakeholders, technology partners and external service providers to ensure that system changes, data mappings and operational requirements support Treasury, Compliance, Public Markets and downstream consumers of operational data
- Prepare, maintain and validate operational documentation, migration materials, runbooks, procedures and issue logs to support initiative delivery and business continuity
- Provide guidance to colleagues and act as a trusted resource for operational questions, system behavior, data dependencies and process impacts
- Advise, advocate and contribute process improvement by identifying opportunities to simplify, strengthen or automate operational processes while minimizing disruption to business activities
WHAT YOU'LL NEED - Bachelor's degree in finance, business administration, information systems or another relevant field.
- A minimum of ten (10) years of relevant experience in investment operations, public markets operations, investment systems, data operations or related financial services functions
- Strong understanding of public markets operational processes, including trade lifecycle support, reference data, settlement data, counterparty data, collateral-related data and system dependencies
- Experience supporting large-scale transformation, migration or system implementation initiatives, preferably involving SimCorp Dimension, Bloomberg AIM, SWIFT, Bottomline, or similar investment operations platforms
- Strong analytical skills with the ability to investigate complex operational issues, assess downstream impacts and coordinate practical solutions
- Ability to work effectively with business stakeholders, technology teams, project teams, external vendors and cross-functional partners
- Strong documentation, communication and coordination skills, including the ability to translate operational needs into clear requirements and actionable follow-ups
- Advanced proficiency with Microsoft Office tools; experience with data files, system extracts, runbooks, operational dashboards or SQL-based analysis is an asset
- Bilingualism: English and French (frequent interactions in English with PSP employees based in our offices in Hong Kong, London and New York, and interactions in French with employees in our local offices in Montreal and Ottawa)
We offer a tailored employee experience and competitive total rewards and benefits package* designed to attract and retain global diverse talent, reward performance, and reinforce business strategies and priorities. Beyond salary and incentive pay eligibility, you have access to:
- Investment in career development
- Comprehensive group insurance plans
- Competitive pension plans
- Unlimited access to virtual healthcare services and wellness programs
- Gender-inclusive paid family leave policy: up to 26 weeks for primary caregivers, 5 weeks for secondary caregivers
- A personalized family-building support, from pre-pregnancy to menopause, with available financial assistance
- Vacation days available on day one with additional days on milestone service anniversaries, and summer Friday afternoons off
- A hybrid work model that includes four in-office days, Monday through Thursday
- The opportunity to work temporarily from another location in accordance with the applicable policy
*Benefits package may vary based on your employee type.
