Job Summary:

The Senior Account Manager is responsible for leading strategic client relationships, ensuring successful delivery of contractual obligations, and driving business growth across health and human services programs. This role serves as a trusted advisor to state agencies, managed care organizations, and key stakeholders, overseeing program performance, service level agreements, and complex cross-functional initiatives.

The Senior Account Manager acts as a subject matter expert on organizational products and services, providing consultative guidance to clients while identifying opportunities to expand partnerships and generate new business.

This position leads proposal development, sales presentations, system demonstrations, contract negotiations, and business development efforts while ensuring exceptional client satisfaction and operational excellence. The Senior Account Manager collaborates with internal teams to manage project execution, resolve complex issues, monitor financial performance, and support continuous improvement initiatives. Additionally, the role provides leadership, coaching, and performance management to team members, fostering a culture of accountability, collaboration, and professional growth.

Key Requirements:
Client Relationship Management

• Develop and maintain strategic relationships with state agencies, managed care organizations, and key stakeholders.
• Serve as the primary escalation point for complex client concerns, ensuring timely resolution and client satisfaction.
• Facilitate executive-level meetings and communications to align client expectations with organizational objectives.
• Identify opportunities to strengthen partnerships, expand services, and enhance long-term client engagement.

Business Development & Strategic Growth

• Lead business development initiatives to identify, pursue, and secure new revenue opportunities.
• Direct proposal development, sales presentations, contract negotiations, and system demonstrations.
• Analyze market trends, competitive intelligence, and client needs to support strategic growth initiatives.
• Promote organizational thought leadership through industry engagement, presentations, and relationship building.

Program & Project Leadership

• Oversee the successful execution of contractual obligations, service level agreements, and project deliverables.
• Lead cross-functional teams in the planning, implementation, and monitoring of complex programs and initiatives.
• Drive issue resolution, risk mitigation, and continuous improvement efforts to achieve operational excellence.
• Monitor program performance, financial results, and quality metrics to ensure organizational objectives are met.

Leadership & Team Development

• Provide coaching, mentoring, and performance management to direct and indirect reports.
• Foster a culture of accountability, collaboration, and professional growth across the team.
• Establish clear priorities, expectations, and development plans to support employee success.
• Partner with staff to enhance knowledge, skills, and capabilities through ongoing feedback and leadership support.

Required Skills:

• Excellent client relationship management skills throughout work history.
• Demonstrated project management and proven execution of projects or efforts.
• Proven business development and revenue generation expertise.
• Ability to keep leadership informed about potential market, revenue, products, services, competitors, partners, clients, and opportunities.
• Champion thought leadership, such as conference presentations, white papers as needed.
• Leverage contacts, relationships and competitor intelligence in business and product development leadership.
• Ability to lead, manage and supervise a team of high-performing business development professionals.
• Proven knowledge of the local market and competitors to develop the company's unique selling propositions and differentiator.
• Strong analytical, organizational and presentation skills. Ability to articulate thoughts and build plans to action through excellent oral and written communication skills.
• Excellent PC skills in Microsoft Office products.
• Ability to drive with contagious initiative and move daily work forward.

Qualifications:

Education:

• Bachelor's degree or higher in Business Administration, Nonprofit Management, Public Administration, Social Work, Public Health or in another health-related discipline from an accredited college or university. Four years of relevant professional experience may substitute for education on a year-for-year basis. Master's degree preferred.

Experience:

• 9-10 years professional experience required; Supervisory experience required.
• At least two years of experience in a customer-facing position, or multiple positions, managing multiphase and multi-team projects, coordinating program development, and monitoring services and performance quality reporting.
• At least one year of experience working with health or human services agencies supporting individuals' eligibility and compliance for programs of equal or greater complexity to Home and Community-Based Services (HCBS).
• Experience working with people with disabilities, the elderly and low-incoming individuals.
• The Department prefers an individual with a minimum of two years of experience working in or supporting financial management services.
• Demonstrated financial and business management experience required; Knowledge of Medicaid programs and experience with state government required; Experience in long term care and disability services is a plus; Experience in contract negotiations, program management, and business to business sales.
• 2-3 years of FMS experience.
• Medicaid Experience required.
• Certification: None required, industry standard, and/or PMP a plus.

Working Conditions:

• Remote Role
• Local, statewide, and national travel required. Up to 30-40% of travel is based on business needs.

Supervisory Responsibility (If applicable):

• Supervisory and managerial responsibility for 1-10 staff members as defined by business needs.

Compensation Range: $100,000-$110,000

This role is eligible for a base salary within the posted range. Actual compensation will be determined based on a variety of factors, including skills, experience, and geographic location. Compensation may vary for positions based in high cost-of-labor markets.

The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified.