Job Type
Full-time
Description
Job Title- Senior Account Manager
Department- Elevate Jet
Reports to- Director, Client Services
Location- Remote. The ideal candidate will live Arizona, Colorado, or Nevada
Summary of position- The Account Manager is a member of the Elevate Aviation Group Client Services Department and owns the travel portfolio for a dedicated high-net-worth client. This person is the single point of contact for all things related to the aircraft, the owner, and every aspect of their aviation experience, from trip logistics and crew coordination to billing and contingency planning.
This is a service role, not a sales role. Success looks like a client who never has to wonder what's happening, never has to chase anyone down, and never has a reason to look elsewhere. It requires 24/7 availability, unwavering discretion and confidentiality, and the kind of judgment that comes from knowing the client's world as well as they do.
Essential Duties & Responsibilities-Client Relationship Management- Serve as the trusted, dedicated point of contact for a high-net-worth aircraft owner owning all communication, account activity, and operational coordination
- Anticipate client needs and lifestyle preferences. The client should rarely have to ask
- Maintain and distribute an accurate, current client preference profile to all relevant internal teams
- Resolve issues with urgency and ownership; the client hears a solution, not an explanation of process
- Maintain absolute discretion and confidentiality at all times with respect to the client, their travel, and their personal affairs
Trip & Service Experience- Coordinate all facets of trip logistics including catering, FBO selection, ground transportation, cabin setup, slot availability, and overflight permits as applicable
- Stay informed on trip schedules and aircraft status to serve as a credible, knowledgeable liaison between the client and operations
- Communicate changes or disruptions proactively, with context and a clear path forward
- In the event of mechanical issues or severe weather, coordinate off-fleet charter alternatives or seamless rerouting to minimize client impact
- Adapt quickly when trips are interrupted - mechanical issues, weather, and last-minute changes require fast thinking and faster execution; the client always has a path forward
Billing & Finance- Review invoices and billing statements for accuracy before client delivery; own the resolution of any discrepancies with Finance
- Serve as the client's resource for billing questions, statement clarification, and payment coordination
- Track trip costs and generate transparent, accurate financial reporting for the aircraft owner as needed
Internal Coordination- Act as the intermediary between the aircraft owner, flight crew, and maintenance team - ensuring service standards, owner preferences, and safety requirements are clearly communicated and consistently upheld
- Translate client needs into clear, actionable direction for Flight Operations, Maintenance, Scheduling/Dispatch, Finance, and leadership
- Move quickly across departments to resolve open items - nothing sits
- Represent the client's perspective internally with the same care and advocacy given externally
Reporting & Documentation- Maintain accurate CRM records, account documentation, and financial communications for the client account
- Provide internal reporting and trip summaries as needed
- Hold working familiarity with FAA Part 135 and Part 91 requirements as they affect scheduling, crew, and service delivery
- Other duties as assigned by leadership
Knowledge, Skills & Abilities-- The ability to work effectively, efficiently, independently and remotely.
- Excellent written and verbal communication abilities. Well organized with extreme attention to detail
- Client demands an unwavering commitment to confidentiality in all circumstances
- Ability to thrive and perform at their best in a fast-paced and high stress environment when the stakes are highest
- Ability to build and maintain successful cross functional internal and external relationships
- Ability to act as an internal and external ambassador of the Elevate brand
Education & Experience-Required- 5-8 years in high-level client service, account management, or aviation operations, luxury or high-touch service environment required
- Proven track record serving high-net-worth individuals; understands the expectations and sensitivities that come with this client profile
- Exceptional communicator, written and verbal, with the diplomacy and presence suited for discerning, elite clientele
- Working knowledge of business aviation, specifically FAR Part 91 and Part 135 aviation
- Financially fluent, comfortable reviewing invoices, tracking trip costs, and presenting clear financial summaries to ownership
- High emotional intelligence; handles sensitive situations with composure, care, and absolute discretion
- Highly organized with strong follow-through, nothing falls through the cracks
Preferred- Experience in private charter, aircraft management, or managed owner programs
- Familiarity with international trip planning - overflights, permits, international FBOs, and customs coordination
- Background in a smaller, agile operation where judgment matters as much as process
Schedule & Travel-Schedule- Sunday - Thursday 4pm - 12am PT
- Oncall hours may be required as needed for trip disruptions, schedule changes, or client emergencies and may/will include weekend and evening hours as required/needed, and frequent work hours beyond forty (40) hours per week.
Travel- Ability to travel as required up to 10%
Miscellaneous-- FLSA Status- Full Time Exempt
- Lifting requirements- Up to 20lbs
- U.S. work authorization is a precondition of employment. Applicants must be authorized to work for ANY employer in the U.S, both now and at all future times. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
