Senior Account Manager
Req Id: 2817
Workplace Type: On-Site
Job Shift: 1st
Brand: Ryerson
Job Location: Devens
Posting Start Date: 7/1/26
Roles and Responsibilities- Quickly builds strong relationships with contacts at all levels across a variety of functions within customer organizations but especially with purchasing decision makers; develops customer trust and confidence in Ryerson and its representatives
- Works closely with our inside sales team, credit center, inventory managers, and other departments within the company to creatively achieve both company and customer objectives
- Understands and monitors the competitive environment and provides market intelligence to sales management to help shape service center sales strategies, price levels, and working capital decisions
- Increases revenue from assigned customers by selling value-added services and programs; grows new business by increasing sales through profitable transactional growth
- Manages customer accounts, including implementation of memorandum of understanding margin analysis, competitive market information, and quality improvement initiatives
- Develop and implements appropriate sales and commercial programs while promoting our E-Commerce capabilities
- Consistently manages daily call planning execution to keep customers informed about the industry, economic trends, and Ryerson's ability to assist customers in adapting to change
- All other duties as assigned or duties, responsibilities, and activities may change at any time with or without notice
Requirements- Bachelor's degree preferred (preferably in marketing, business, or a related field of study) or related experience
- Minimum of 3-5 years of previous sales experience in the metals service center industry or similar industrial sales background
- Proficiency with MS Office a must, SAP and Salesforce.com experience are highly desired
- Strong business acumen with excellent customer service, interpersonal and both oral and written communication skills; persuasive negotiation skills with the ability to work within a team or individual environment
- Effective problem-solving/conflict-resolution skills and the ability to maintain confidentiality
- Highly motivated with a demonstrated ability to build strong relationships quickly
- An aggressive, competitive, and self-motivated attitude is essential
