Work Schedule: Schedule fluctuates based on workloads during weekdays with afterhours / weekend work as needed
Key Responsibilities: - Main point of contact for select client accounts
- Responsible for maintaining and updating client contact information, SOP, requirements, and vendor preferences
- Responsible for participating in client specific sales efforts
- Responsible for management and oversight of client specific project and shipment coordination
- Project Management
- Create and implement project plan that outlines timelines, resources required, budgets, and information management
- Main point of contact with client
- Delegate and provide oversight of Shipments/Tasks within project Team
- Complete Logistics Coordination
- Participation in staff development as necessary
Qualifications: - At least 10 years' experience in air, ocean and ground international and domestic freight forwarding, customs brokerage and related operations
- Must have a working knowledge and experience in air, LCL/FCL ocean and LTL/FTL ground freight forwarding, basic customs brokerage and related topics
- High familiarity and experience with typical sales and marketings processes including prospecting, lead generation, revenue pipelines, forecasting, etc
- Basic computer skills including MS Word, Excel, Slack, Outlook, etc
- Ability to travel domestically and internationally
- Process-oriented with a mindset for continuous improvement
- Excellent customer service & client relationship management skills
Don't meet every single requirement? We are dedicated to building an inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
What Rock-It Company Will Offer You: A growing logistics platform within the entertainment and luxury import/export logistics industry providing unrivaled experience and expertise for live events, touring, sports, luxury auto and art freight forwarding. Our teams serve as the premier freight forwarders handling some of the world's biggest concerts, festivals, and sporting events for many high-profile clients across the music & sports industries to make the greatest shows and events possible across the world.
Work with some of the most well-known and successful companies in the world. Your work will make an impact and be appreciated by others.
Benefits & Perks That Rock!- Recharge & Reset: Enjoy a generous PTO package with 18 vacation days, 2 floating holidays, 7 sick days, and 11 paid holidays annually. We know work-life balance is key.
- Your Health, Our Priority: Comprehensive medical, dental, and vision plans are just the start. Get employer contributions to your HSA if you choose a high-deductible health plan, plus access to convenient telemedicine through MDLive and mental health support through our Employee Assistance Program.
- Financially Fit: Secure your future with our 401(k) match and comprehensive employer-funded insurance (Basic Life, AD&D, Short-Term Disability, and Long-Term Disability).
- Family Matters: Welcoming a new addition? We offer generous paid parental leave for all parents.
- Perks with a Purpose: Grow professionally with Continuing Education Reimbursement, give back with Charitable Donation Matching, and even snag free tickets to client events (when available)!
- Culture Club: We love to celebrate! Join us for regular company events like birthday lunches, sports outings, volunteer opportunities, and more.
- Optional Add-Ons: Customize your benefits with supplemental insurance (accident, critical illness, hospital indemnity) and pet insurance through MetLife.
- Sweet Savings: Score potential discounts on home and auto insurance through Farmers Insurance.
