About the roleWe're looking for a tenacious salesperson who is passionate about growing a business while also improving education outcomes. This role is responsible for strategic territory planning, account retention, and growth for our Institutional Partnerships.The ideal candidate for this role is a lifelong learner, willing to provide and receive feedback from team members on a regular basis in a shared effort to further our individual and collective revenue goals.
What you'll do- Manage a portfolio of 20-40 accounts across the customer lifecycle (Onboarding, Fulfillment, Renewal, Upsell). Anticipate this portfolio will include multiple key accounts, accounts with growth opportunities, and accounts with complex Deal Strategies.
- Maximize customer value by guiding institutions towards full platform adoption and achieving their desired learning outcomes.
- Translate data-driven insights into actionable strategies and compelling presentations, effectively aligning stakeholders with account priorities and needs.
- Build and maintain strong, collaborative relationships with key stakeholders at various levels within each institution (e.g.,Superintendents, Provosts, Deans, administrators, instructional designers,etc)
- Monitor customer adoption rates and collaborate with Project Leads and Key Decision Makers (KDMs) to develop strategic plans for increased platform utilization.
- Plan and coordinate engaging professional development workshops and seminars to educate faculty and teachers on integrating Packback into their curriculum and leveraging instructional AI.
- Communicate event goals and requirements to Curriculum Success Managers (CSMs) who will execute the training sessions.
- Proactively monitor contract health scores and identify accounts at risk of churn.
- Implement targeted interventions to address specific customer challenges and enhance overall satisfaction.
- Serve as a subject matter expert on all Packback platform features and updates.
- Maintain a deep understanding of Packback's AI-driven features and user experience enhancements.
- Identify and build repeatable solutions for known problems, especially as this pertains to new systems being built.
- Travel domestically up to 40% to meet with key decision-makers
What we are looking for- 5+ years of experience in Account Management for education technology with a track record of multi-threading and building relationships with executive level stakeholders (e.g. Provosts, VPAA, etc.).
- Demonstrated success managing and growing complex enterprise accounts with multiple stakeholders with various contract lengths
- Proven track record of meeting or exceeding revenue retention and expansion goals (e.g., NRR, GRR, upsell/cross-sell targets).
- Prior experience as an educator is a plus.
- Experience partnering with a Customer Success Manager and working cross-functionally with Sales, Product, Support, and Marketing teams to drive customer outcomes.
- Strong understanding of the Higher Education landscape, including institutional decision-making structures, academic workflows, and technology adoption challenges
- Willingness to travel as required (up to 30% of time).
Additional Information:Sponsorship: Applicants must be authorized to work for any employer in the U.S without the need for sponsorship. Packback does not offer visa sponsorship for this role.
Location: Currently we are only able to hire from these states: AL, AR, AZ, CA, CO, CT, FL, GA, HI, IA, IL, IN, KY, MA, MD, MI, NJ, NC, NY, OH, PA, RI, SC, TX, VA, WA, WI
Salary: $100,000-$115,000 annually, with an annual variable target of $25,000
Thoughtful Benefits- 12 weeks of paid leave for welcoming new children
- Multiple Health and Welfare Benefit Options (Medical, Dental, Vision)
- 401k plan (with employer matching)
- Flexible + Remote Work Opportunities
- Unlimited Paid Time Off (PTO)
- Employer Assistance Program (EAP)
- Calm and DoorDash subscriptions
