In this role, you will own expansion revenue across MirrorWeb's most strategic accounts-orchestrating complex multi-product deals, executive relationships, and multi-year growth strategies that prove supervision platforms can scale alongside our customers' ambitions. You'll help MirrorWeb scale the supervision platform that turns compliance into a competitive advantage, not an operational bottleneck.

What Success Looks Like In 6-12 Months

• $750K+ in closed expansion revenue across your portfolio through multi-product upsells, whitespace capture, and strategic contract expansions
• Executive sponsorship models established at 80%+ of named accounts with documented stakeholder maps, commercial history, and multi-year growth roadmaps
• Renewal rate excellence (95%+ gross retention) on your accounts through proactive risk identification, executive engagement, and multi-year deal structuring

The Role

As Senior Account Manager, you'll own the commercial growth and strategic expansion of MirrorWeb's largest, most complex financial services accounts. You'll operate with high autonomy-building executive relationships, orchestrating cross-functional deal teams, and driving multi-year expansion strategies that require navigating procurement, compliance, IT, and C-suite stakeholders. Most of your time will be spent in strategic account planning, executive engagement, commercial negotiation, and cross-functional orchestration to unlock whitespace and drive predictable expansion revenue.

Key Responsibilities

• Own expansion revenue and account growth end-to-end: define the problem, propose options, drive decisions, execute to measurable outcomes
• Build work that holds up in a trust-first environment: reliability, defensibility, and auditability matter here
• Partner with CSMs, Solution Engineering, Product, Legal, Finance, and Marketing to deliver outcomes that scale without chaos
• Operate with a "signal over noise" mindset - prioritize what moves the business and customers forward
• Raise the bar: improve the quality of systems, messaging, execution, or customer outcomes
• Communicate clearly and close loops - especially across a distributed team (Austin 14 Manchester)
• Contribute to a culture of ownership: when something breaks, we fix it
• Own expansion revenue across your portfolio including multi-product upsells, cross-sells, whitespace opportunities, renewal negotiations, and multi-year contract execution with enterprise buyers
• Build and maintain executive-level relationships with C-suite decision-makers, economic buyers, and procurement - develop comprehensive account plans with multi-year growth strategies and executive sponsorship models
• Orchestrate cross-functional deal teams (CSMs, Solution Engineers, Product, Sales, Finance) for complex enterprise deals - lead pricing discussions and commercial negotiations involving multiple stakeholders
• Maintain accurate pipeline management with detailed opportunity tracking and deliver weekly/monthly revenue forecasts through disciplined risk assessment and deal reviews

What You'll Need

• Proven success in account management or expansion roles within a B2B SaaS scale-up environment - you've owned $750K+ quota and navigated pace, ambiguity, and high ownership
• Demonstrated ability to close complex, multi-stakeholder enterprise deals with C-suite buyers, procurement, and cross-functional committees across 6-12 month sales cycles with $100K-$500K+ deal sizes
• Strong judgment in high-stakes environments where trust matters (regulated, risk-sensitive, security-oriented, or mission-critical contexts are a plus)
• Ability to move fast without sacrificing standards - you're comfortable being accountable for outcomes
• Bias to action and follow-through: you don't let important work stall

Nice To Have

• Experience selling into regulated financial services (SEC/FINRA compliance teams, broker-dealers, RIAs, asset managers) with understanding of compliance workflows, supervision requirements, or regulatory obligations
• Background in communications governance, supervision, compliance technology, or adjacent domains - archiving, eDiscovery, surveillance, risk management, or RegTech as context
• Experience selling AI/automation solutions where explainability, accountability, and "human-in-the-loop" positioning are critical to adoption
• Track record building executive sponsorship programs or account-based strategies that drive predictable expansion and multi-year partnership models

How We Work (What Candidates Should Expect)

• Regulated reality, not hype: our buyers can't afford AI mistakes. We build AI that's explainable and defensible.
• Human accountability wins: AI doesn't replace supervision - it makes supervision scalable and auditable.
• Signal over noise: we focus human effort on what matters, internally and for customers.
• Fast pace, high standards: we move quickly because the market demands it, and we hold the bar because trust demands it.
• Ownership culture: we value people who take responsibility, drive clarity, and close loops.
• One team across Austin + Manchester: we collaborate well across time zones and operate like adults.

Category Clarity (What We Are - and Aren't)

MirrorWeb competes in communications compliance - but we're not positioning as:

• "Archiving"
• "Surveillance" (used only as a validation term)
• "AI add-on compliance"

We're building a communications supervision platform designed for regulatory accountability at scale.