What to expectYour responsibilities will include:
- Ownership of an account portfolio where you are accountable for the performance of each customer.
- Manage the full customer journey, from onboarding and adoption to renewal and expansion, to ensure your customers are successful at every stage.
- Develop and maintain strong, strategic relationships with decision-makers and key stakeholders with your accounts.
- Proactively identify customer risks by monitoring key metrics and risk signals and develop tailored mitigation plans for each identified risk, considering the specific context and needs of the customer.
- Identify growth opportunities within your portfolio to drive up- and cross-sell and strategically grow the account.
- Develop, deliver, and execute success plans and strategic account development plans to drive value realization and account expansions.
- Work closely with internal stakeholders across our sales, success services, and product teams to ensure customer satisfaction and success.
Your profile in short- Bachelor's degree with an interest or background in cyber security, law enforcement, or trust and safety
- 5+ years in a B2B Account Management role, preferably in software / cyber security
- Experience in strategic account and success management, developing retention and expansion plans, working closely with end users and decision makers.
- You can lay out clear plans of action on how to achieve meaningful business outcomes for the customer.
- You have great communication skills, both in listening and in effectively communicating in writing and in-person settings with the customer, skilled in negotiation and value-based selling tactics with a customer-centric mindset.
- You are a problem solver with a goal-getter attitude, willing to remove obstacles and fight for every single customer
- You seek opportunities with a business and sales mindset to find win/win solutions and grow the pie
- You have an affinity for software tools and experience using Microsoft Office, CRM (Salesforce), and Account Management tools
- Fluent in English (written and spoken)
Why you will love MaltegoMaltego is a scale-up company. We provide you the benefits and security of larger corporations, coupled with the dynamic and fast-paced work environment and flat hierarchies of a start-up. We are proud to have a large global community that loves our product because it helps to solve the investigations that are most important.
Here are some of the reasons why you will love Maltego:
- Insights into the daily operations of a fast-growing tech scale-up
- Opportunity to quickly take over responsibility and make a direct and long-lasting impact
- Motivated and highly international team
LocationRemote in the USA
Required documents / informationReady to help drive the future of digital investigations? Apply now with your resume and a cover letter highlighting your experience in account management
