**This is a hybrid position that requires 2 days per week in office at our Chicago location**The mission of a
Senior Account Executive, Retail at Syndigo is to serve as a strategic advisor and trusted partner to a portfolio of named retail accounts, including some of the world's largest retailers. This role is responsible for driving client success through relationship management, account strategy, growth planning, stakeholder engagement, and the delivery of measurable business value.
As the primary client-facing representative, the Senior Account Executive develops and executes strategic account plans that align Syndigo's solutions with each retailer's broader eCommerce, product content, and digital transformation initiatives. Working closely with executive sponsors and key business stakeholders, this individual identifies opportunities to expand adoption, demonstrate value, and support long-term client success.
The role is focused on building strong retail-wide relationships, increasing engagement across key functional areas, and ensuring Syndigo's solutions become embedded within clients' business processes. The Senior Account Executive is accountable for driving retention, renewals, and revenue growth while partnering closely with Client Relations, Customer Success, and cross-functional teams to ensure client needs are met, expectations are exceeded, and business outcomes are consistently delivered.
HOW WE'LL BE WINNING TOGETHER DAY TO DAY- Build and maintain institutional relationships with Syndigo's accounts through a consultative sales process
- Manage the diagnosis of client business needs, on an individual client and industry segment level, and lead the creation of annual service strategies to deliver tailored service and value to executives in a timely manner
- Create customized account plans for each institution, outlining service delivery and CV growth strategies for existing and potential relationships within an institution.
- Lead strategic negotiation of Syndigo contracts to best align service options to business needs
- Manage assigned territory against an annual quota of recurring revenue
- Discuss cutting edge strategic initiatives with an executive-level audience within each client
- Understand the changing business terrain that clients face
WE SHOULD TALK IF THIS SOUNDS LIKE YOU - 5+ years B2B sales experience; proven ability to identify and develop new business with prospects and existing accounts, build/maintain relationships with the decision makers
- Experience in selling services, with database or syndicated data a plus
- Demonstrated record of success at both large, complex organizations and in mid-sized environments
- Experience in the Foodservice industry is preferable
- High degree of comfort with technology and use of databases and syndicated type data
- Strong history of quota attainment
- Work with the Syndigo team and customers with the highest degree of ethics
- Strong relationship building skills
- Strong interpersonal skills
- Organization and time management skills
- Solid written and verbal communication skills at all levels
- Executive poise to interface at all levels of management
- Ability to travel to client sites and internal company events within the United States and Canada
For full-time U.S. based-employees, we offer competitive health insurance benefits, PTO and volunteer time off, employer-paid short- and long-term disability, parental and adoption leave, 401(k), and tuition reimbursement.
Your individual compensation within the budgeted salary range is determined based on your skills, education, experience, and internal equity.
Budgeted Salary Range (not including eligible commission):
$120,000-$150,000 USD
