Job DescriptionJoin our dynamic team as a Senior Program Director in Seattle, WA, where you'll play a pivotal role in maintaining exceptional performance on-site at one of our key accounts. You'll handle client issues, communicate with key contacts, and build strong relationships to enhance the client's security services. Your responsibilities include updating business databases, reviewing compliance, managing billing, analyzing data, and preparing reports. You'll also guide our customers through projects and deliver detailed presentations, showcasing your expertise in security services.
Be the driving force behind our client's success and join us in delivering unparalleled security services and strategic management. Your dedication will ensure our security services consistently exceed client expectations.
What's in it for you: - Work Location: Seattle, WA
- Competitive Salary: $165,000- $175,000 / year
- Set Schedule: Monday through Friday, 7:00 a.m. to 3:00 p.m. This position may require long hours and weekend work.
- Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.
- Career Growth: Career growth opportunities at GardaWorld
Your Responsibilities as a Senior Program Director: Client Management:
- Provide operational leadership and coordination during security incidents, emergencies, and issues impacting client operations.
- Communicate regularly with key client contacts and regional GardaWorld Branch Teams.
- Build and maintain strong relationships with affiliate accounts.
- Partner with client stakeholders to continuously improve security operations, service delivery, and program effectiveness.
- Meet and maintain contracted KPIs.
- Guide customers through integration projects, contracts, RFPs, and onboarding.
- Deliver detailed presentations focused on client needs, specifically assembling and presenting a comprehensive Quarterly Business Review for client stakeholders.
Operational Oversight:
- Update business databases (CRM, ERP).
- Review MSA compliance at branch and site levels.
- Develop and evaluate security and crisis management plans.
- Manage client billing, including DSO assessments and overdue payment follow-ups.
- Keep Client Summary Forms (CSF) and Account Summary Forms (ASF) current.
- Collaborate with your Crisis24 partners by supporting their SOW and client deliverables.
Data and Financial Management:
- Analyze data and prepare internal reports.
- Provide precise pricing estimates in collaboration with the local branch and executive sponsor.
Communication and Reporting:
- Write reports, client communications, instructional materials, and operating guidelines.
- Demonstrate expertise in financial forecasting and margin analysis.
Your Qualifications: - At least three (3) years of experience in security manager or similar position.
- Proven track record of handling increasingly complex responsibilities.
- Ability to pass and ace, an extensive screening process.
- Great leadership and problem-solving skills, able to handle multiple tasks at once.
- Good at building relationships, communicating, and paying attention to details.
- Professional, self-driven, and skilled in using Microsoft Office and CRM software.
- Able to work independently and anticipate client needs with a proactive approach
- Experience using relevant security technology and equipment (CCTV, access control, badging, visitor management).
- Positive, energetic, and good at strategic thinking and financial planning.
- Experienced in managing projects and staying calm under pressure.
- Honest and ethical, aligning with our company's values.
- Skilled in writing reports, client communications, and instructional materials.
- Experienced in financial planning and understanding profit margins.
- Good at handling challenges and managing stress effectively.
- Excellent at written and verbal communication, customer service, and project management.
