We are seeking a detail-oriented and reliable Consultant to join our Cyber Security Operations team. In this role, you will primarily work after-hours shifts to complete day-to-day operational work, create and revise critical operational documentation, and continuously review security events. You will serve as support for the Executive Relations Team and act as a frontline monitor responsible for alerting leadership immediately if a critical security issue arises. This position requires scheduled after-hours, weekend, and holiday coverage.

• After-Hours Operations & Monitoring: Complete core operational workflows and maintain continuous system and threat monitoring during after-hours, weekend, and holiday coverage windows.
• Security Event Review & Critical Escalation: Monitor and review daily security events and operational logs. Immediately alert security leadership and relevant stakeholders upon identifying critical security issues, high-severity threats, or system anomalies.
• Executive Relations & Account Support: Support the Executive Relations Team with sensitive account requests and high-visibility escalations. Assist with account lock removals and account protection mechanisms, including SIM locks and port freezes.
• Documentation & Revision: Create, revise, and maintain operational documentation and conduct tasks related to account enrollment and de-enrollment processes.
• Cross-Functional Collaboration: Partner effectively with internal operational teams, Cyber Security, Corporate Security, and technical teams to route and resolve routine security escalations.
• Process Improvements: Identify opportunities to improve processes in the program operations, account security, and customer experience including ways to leverage AI to reduce unnecessary manual work.  

This position can be located in other valid Verizon locations.

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.
• Four or more years of relevant experience required, demonstrated through work experience and/or military experience.
• Flexibility to work after-hours, weekend, and holiday shifts as part of primary coverage.
• Strong written and verbal communication skills for creating clear documentation and issuing timely alerts.
• Basic understanding of wireless/wireline communications, account servicing processes,  account security principles and VCG and VBG operational structure.

Even better if you have one or more of the following:

• Operations & Security Support Experience: Previous experience working in a Security Operations Center (SOC), Network Operations Center (NOC), Fraud Operations, Corporate Security, or Cyber Security support environment.
• Document Control & Detail Orientation: Demonstrated ability to draft, edit, and organize technical or operational documentation under minimal supervision.

• Incident Handling & Escalation: Prior exposure to monitoring systems and escalating critical security or operational incidents to leadership teams.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.