Summary:The Operations Manager reports to both the 401(k) Service Advisor & the SVP, Retirement Practice Leader and provides operational management & support to the firm's 401(k) & individual wealth management clients. This position consults directly with clients to address their financial needs & deliver customized solutions & support. This position requires a strong understanding of the securities industry, regulatory bodies and guidelines, meticulous attention to detail and professionalism and is critical to ensuring the achievement of the department's goals.
Duties:
- schedule all client meetings with 401k & wealth management clients
- execute all wealth management trades, check requests, gather financial planning info & data entry
- coordinate all new account paperwork for 401k & wealth management clients
- coordinate all 401k fund change paperwork and employee notices between vendors & clients
- assembling requisite paperwork, account reviews, report generation and meeting documentation
- assist with individual employee participant proposals as needed
- coordinate employee education sessions with 401k participants (either with Recordkeeper or internally presented by HUB)
- maintain all client emails & communications
- maintain all client data internally
- responsible for all client downloads for new RPW software from record-keepers monthly
- oversee new and existing 401k client transitions to new recordkeepers
- manage client data and plans in financial planning software, eMoney
- identify sales and asset retention opportunities; including viable alternatives when traditional solutions may not apply
- additional duties as may be requested
- manage all data entry into Morningstar & assist the Practice leader in assessment of prospect client's existing portfolios
Knowledge, Skills, and/or Abilities • Strong understanding of financial services industry and diverse investment products
• Basic computer skills (Outlook, Word, Excel and Power Point) are essential
• Excellent communication skills, both verbally and in writing
• Strong time management and organizational skills; able to work independently and effectively manage multiple tasks at once
• Ability to build relationships with clients and internal partners and influence others without direct control
Education and/or Experience • Bachelor's degree in finance, accounting or related field
• The ideal candidate will have 3+ years of experience in the financial services industry allowing for a strong understanding of broker/dealer operations and financial services products, including but not limited to: equities, bonds, options, mutual funds, annuities, insurance, and managed accounts
• Previous experience in the independent financial services culture preferred
Certificates, Licenses, Registration • Applicable FINRA licenses preferred ( Series 7, 6, 65, 66 or 63)
Department Account Management & Service
Required Experience: 2-5 years of relevant experience
Required Travel: Up to 25%
Required Education: Bachelor's degree (4-year degree)
