PuroClean of CharlestonOperations Manager -- Construction RestorationLocation: Charleston/North Charleston, SC
We are rebuilding a Charleston restoration operation with a high bar for execution and ethics. This role is for a proven restoration operator who can lead teams, drive quality, and run tight operations inside the insurance-driven claim cycle.
Own day-to-day production operations across mitigation, drying, demolition, mold remediation, and reconstruction coordination. You'll lead technicians/estimators/subs, enforce standards, and ensure jobs move fast, clean, and profitable, without compromising customer experience.
Key ResponsibilitiesOperational Leadership- Own scheduling, dispatch, sequencing, and resource allocation
- Implement SOPs aligned with restoration best practices/IICRC expectations
- Track KPIs (cycle time, margin, labor productivity, drying performance)
Team & Field Management- Recruit, train, and manage technicians, estimators, and subcontractors
- Set performance standards and coach skill development (equipment, safety, documentation)
- Conduct site walkthroughs, QC checks, and job post-mortems
Claims & Documentation- Ensure complete job documentation (photos, moisture mapping, measurements, scope support)
- Partner with estimating on supplements and adjuster/TPA coordination
Safety, Compliance, and Customer Experience- Enforce PPE and jobsite safety discipline
- Ensure professional communication throughout the job lifecycle
- Support complex claim conversations as needed
Financial & Profitability Ownership- Control labor/sub costs, equipment utilization, and job margins
- Identify supplementation opportunities and support monthly performance reviews
Qualifications- 7 or more years of restoration operations experience (water/mold/fire; full-service preferred)
- Strong understanding of claim workflows and operational discipline
- Comfort leading teams with metrics/KPIs and accountability
- Experience coordinating a rebuild is a major plus
- CAT surge experience (hurricanes/floods/freezes) a plus
- Valid driver's license and acceptable driving record
- Willing to complete a background check upon a conditional offer
Pay, Benefits & Growth- Full-time, W-2 employment.
- Base salary + performance bonus potential (target total $80,000 to $125,000+)
- Bonus based on profitability, cycle time, and KPI performance
- Performance-based bonus opportunity
- PTO/holidays and healthcare options (final details confirmed during hiring)
- Training/certification support and meaningful autonomy as the operation scales
Experience
Senior-Level (8+ years)
Job type
Full Time
Additional benefits
- Base salary + performance bonus potential (target total $80,000 to $125,000+)
- Bonus based on profitability, cycle time, and KPI performance
- Full-time, W-2 employment.
- Performance-based bonus opportunity
- PTO/holidays and healthcare options (final details confirmed during hiring)
- Training/certification support and meaningful autonomy as the operation scales
Compensation: $80,000.00 - $125,000.00 per year
"We Build Careers" - Steve White, President and COOThis franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PuroClean Corporate.
