Intuit Inc

Seasonal TurboTax Community Tax Expert Manager

Intuit Inc • $83K — $112K *
Sacramento, CA 95823In-Person
Legal & Accounting
Less than 5 years of experience
1 week ago
Job Overview by Ladders

Qualifications

  • Active EA Certification, CPA, or JD in state of residency
  • Experience supporting TurboTax customers
  • Extensive prior experience preparing individual tax returns; business and estate taxes is a plus
  • Knowledge of managing a customer-facing team effectively
  • Ability to communicate well with diverse individuals
  • Strong involvement in online communities or social media
  • Excellent reading, writing, and grammar skills
  • Proficient in cloud-based applications, Google Workspace, and Microsoft Office skills
  • Willingness to work a seasonal full-time schedule.

Responsibilities

  • Hire, train, and manage performance of Community Tax Experts
  • Enhance customer satisfaction and community engagement
  • Use data to coach and improve team performance
  • Guide the team in a dynamic work environment
  • Facilitate growth through one-on-one and team meetings
  • Organize and manage community projects for quality and engagement
  • Complete administrative tasks such as payroll and scheduling

Benefits

  • Remote work-from-home flexibility
  • Opportunities for bonuses and equity rewards
  • Access to ongoing learning sessions
  • Performance-based pay incentives
  • Participation in a diverse and engaging community environment
Full Job Description
If you are a highly motivated individual with a business or tax background and experience in managing a high performing team, then we need your help leading our TurboTax Community Tax Expert Team. You will be providing leadership and performance management to our Community Tax Experts, who provide written explanation and guidance to customers via the TurboTax online communities.

The Seasonal TurboTax Community Tax Expert Manager is responsible for inspiring and managing a team of Community Support Tax Experts or Leads to ensure customers are receiving confidence and answers so they can file their own taxes.

Responsibilities

What you'll do:

  • Deliver the highest quality support to TurboTax customers by hiring, training, and performance management of talent
  • Drive customer satisfaction and community engagement through proactive and constructive engagement in a cross-functional team
  • Effectively use data to evaluate, identify, and coach performance
  • Lead the team through a fast paced, constantly changing environment
  • Provide growth and collaboration opportunities through use of employee one-on-one sessions, team operational meetings, and ongoing learning sessions
  • Manage community projects for quality review, content, and engagement with a high level of organization and follow-through
  • Review and complete administrative tasks such as payroll and schedules in a timely manner


Qualifications

What you need:
  • Active EA Certification, CPA, or JD in state of residency
  • Experience supporting TurboTax customers
  • Extensive prior experience preparing individual returns; business and estate taxes is a plus
  • Understanding of how to manage/lead a customer facing team, guiding them to be more successful
  • Ability to effectively communicate with individuals possessing diverse knowledge levels and personalities
  • Strong participation in online communities, forums, membership groups, or social media, personally or professionally
  • Strong reading comprehension and superb written skills, including spelling, grammar and English composition
  • Strong business acumen and technical proficiency using a variety of cloud-based applications, search engines, Google Workspace, and essential computer skills such as Microsoft Office and file management
  • Ability to work a seasonal full-time (40 hours per week) on a flexible schedule.


Physical Requirements and Work Environment:

  • Remote work-from-home
  • Ability to type or voice-to-text proficiently

Footer
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:

The expected base pay range for this position is:
Sacramento $40 - $54

About Intuit Inc

Intuit offers business and financial management solutions for SMBs, financial institutions, consumers, and accounting professionals. The company’s product portfolio includes TurboTax, a software solution that offers free tax filing, efile taxes, and income tax returns; Quicken; QuickBooks; Mint.com, and more. It also offers end-to-end solutions for online tax preparation, download products, mobile tax prep, mortgage interest and property tax, corporations tax, military tax, and more. Intuit was founded by Tom Proulx and Scott Cook in 1983 and is based in Mountain View, California. The company serves customers in North America, Asia, Europe, and Australia with offices in the United States, Canada, India, U.K., and Singapore.

Intuit Inc Careers

Join the dynamic team at Intuit Inc, a global powerhouse in financial software, where innovation, leadership, and diversity training are at the heart of everything we do. This is an unparalleled opportunity to advance your career with a company that is committed to empowering communities and small businesses with innovative financial solutions.

Work You’ll Do

At Intuit Inc, you’ll be part of a culture that cherishes innovation and values the unique perspectives of its team members. You will collaborate with some of the brightest minds in the industry, using your skills to influence the future of technology and finance. Our team at Intuit Inc is driven by the mission to power prosperity around the world, and you can be at the forefront of this transformation.

Explore Job Opportunities and Growth

Intuit’s career paths are as diverse as the innovative solutions we provide to millions. From finance to software engineering, our job opportunities span across multiple disciplines. Whether you’re looking for a full-time position, an internship, or leadership roles, Intuit offers a world of opportunities for professional growth. Our hiring process is designed to identify and attract professionals who are not only skilled but are also passionate about making a difference.

Professional Development and Benefits

Invest in your future with Intuit’s industry-leading benefits and professional development opportunities. Our employees enjoy comprehensive benefits that ensure their personal and professional satisfaction, including health, wellness, and continuous learning perks. At Intuit, we also understand the importance of diversity training and leadership development, providing various programs that foster an inclusive environment.

Join Our Team

Embark on a journey of growth and innovation at Intuit Inc. Search open positions that match your skills and interests. We are looking for curious, creative, and solution-driven team players. Prepare your resume, ace the interview, and join a team that’s committed to creating solutions that power prosperity around the globe.

Networking and Career Advancement

At Intuit Inc, networking and internal mobility are encouraged to foster professional growth and innovation. Connect with leaders and peers through our various networking events, mentorship programs, and collaborative projects. With support at every step of your career, the opportunities at Intuit are limitless.

Stay Connected

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Explore Careers at Intuit Inc

Discover the exciting and rewarding career opportunities awaiting you at Intuit Inc. Let your ambition lead you to success. Join us in our mission to power prosperity and contribute to our journey of continuous innovation.

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At Intuit Inc, every role is a chance to innovate, grow, and make an impact. Join us, and together let's shape the future of finance.
Learn more about Intuit Inc
Size
13,500 employees
Market Cap
$107.4 billion
Industry
Consumer Technology
Net Income
$1.7 billion
Founded
1983
5 Year Trend
+19.6%
Revenue
$7.7 billion
NASDAQ
INTU
* Ladders Estimates

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