Intuit Inc

Regional Manager, Retail Operations - TurboTax

Intuit Inc • $100K — $120K *
Albany, NY 12203In-Person
Retail & Consumer Goods
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years in leadership or people management roles, preferably in retail operations.
  • Experience managing multiple retail locations is preferred.
  • Proven ability to improve operations in a fast-paced, evolving environment.
  • Experience with large-scale projects involving multiple stakeholders.
  • Strong track record in goal setting and performance management of diverse teams.
  • Solid analytical skills to drive data-informed decisions.
  • Excellent communication and presentation capabilities.

Responsibilities

  • Expand and manage retail locations in NYC, ensuring high service quality and KPI achievement.
  • Drive financial growth while enhancing customer value and satisfaction.
  • Standardize operational practices across the network for consistency and performance improvement.
  • Pilot new services leveraging Intuit's ecosystem for year-round financial solutions.
  • Utilize data and customer feedback to enhance experiences and identify improvements.
  • Foster a culture of operational excellence and continuous improvement within teams.
  • Conduct on-site visits for training, quality monitoring, and coaching of tax experts.

Benefits

  • Opportunity to work with a leading financial technology company.
  • Engagement in pioneering new service offerings beyond traditional tax preparation.
  • Access to a comprehensive support network of experts and resources.
  • Dynamic work environment with potential for career growth and development.
  • Empowerment to drive operational improvements and initiatives.
Full Job Description
Join the Intuit Customer Success Team and play a pivotal role in the TurboTax Local Service Delivery team. As a Regional Manager of Retail Operations in the Expert Network, you will help scale and grow our nationwide network of retail locations that serve millions of customers every year. With 20 stores already operating, we are expanding our footprint, introducing new services, and exploring innovative store formats-deepening our presence in key markets and evolving from a tax-season business into a year-round destination for financial help.

In this role, you will oversee a portfolio of retail locations in the New York City area, leading on-site experts who assist TurboTax customers with product questions and connect them with tax professionals for tax preparation. Beyond tax season, you will play a key role in piloting and testing new services and offerings that draw on the full Intuit ecosystem-including QuickBooks and Credit Karma-to serve customers' broader financial needs throughout the year. You will build upon our established operational foundation, capturing learnings from across the network, standardizing best practices, and driving consistency and continuous improvement at scale. This role requires a leader who is energized by complexity and comfortable operating in an environment where the business model, service offerings, and priorities continue to evolve at pace.

Responsibilities

  • Expand and manage a portfolio of retail locations in the New York City area, maximizing operational Key Performance Indicators (KPIs), ensuring consistent service quality, and leading a team of local tax experts.
  • Drive financial success across all locations with a relentless focus on delivering value to customers while achieving growth and profitability goals.
  • Standardize and scale operational best practices by capturing learnings from existing locations and implementing consistent processes across the network, reducing variability and raising the performance floor.
  • Pilot and test new services and offerings that leverage the full Intuit ecosystem-including QuickBooks and Credit Karma-to expand the store model beyond tax season into a year-round financial services destination, partnering with cross-functional teams to evaluate and scale what works.
  • Leverage data and Voice of the Customer (VOC) insights to continuously enhance the customer and expert experience, identify improvement opportunities, and inform network-wide decisions.
  • Champion a culture of continuous improvement and operational excellence, creating an environment where teams are empowered to surface problems and iterate quickly.
  • Travel to and visit on-site locations for quality monitoring, process assessment, coaching, and ongoing training of front-line experts.
  • Partner with peers and cross-functional stakeholders to share best practices, escalate issues appropriately, and contribute to broader network-wide strategic initiatives.
  • Drive tech-led and scalable solutions to customer, expert, and business problems.


Qualifications

  • A minimum of five years in a formal leadership or people management role, along with project management experience, is required. Experience in leading and managing multiple retail locations is highly preferred.
  • Demonstrated ability to scale and continuously improve operations within a fast-paced, growth-oriented environment, with a high tolerance for ambiguity and the ability to lead effectively when priorities, formats, and services are rapidly evolving.
  • Experience managing large-scale projects that span multiple stakeholder groups, as well as articulating project status and escalating issues to third-party partners, peers, and senior leaders.
  • Strong track record of leading a workforce with a wide range of skills and experiences through goal setting, performance management, and creating an inclusive environment of trust, transparency, and clear expectations.
  • Strong analytical capabilities with proven ability to leverage data and analytics to drive performance management and decision-making.
  • Excellent interpersonal, communication, and presentation skills.
  • Credentialed tax professional licensed to practice before the IRS and/or understanding of IRS procedures is a plus, but not required.
  • Bachelor's degree in a relevant tax or personal finances field of study or equivalent experience is a plus, but not required.
  • Minimum of 60% presence in the field required.

About Intuit Inc

Intuit offers business and financial management solutions for SMBs, financial institutions, consumers, and accounting professionals. The company’s product portfolio includes TurboTax, a software solution that offers free tax filing, efile taxes, and income tax returns; Quicken; QuickBooks; Mint.com, and more. It also offers end-to-end solutions for online tax preparation, download products, mobile tax prep, mortgage interest and property tax, corporations tax, military tax, and more. Intuit was founded by Tom Proulx and Scott Cook in 1983 and is based in Mountain View, California. The company serves customers in North America, Asia, Europe, and Australia with offices in the United States, Canada, India, U.K., and Singapore.

Intuit Inc Careers

Join the dynamic team at Intuit Inc, a global powerhouse in financial software, where innovation, leadership, and diversity training are at the heart of everything we do. This is an unparalleled opportunity to advance your career with a company that is committed to empowering communities and small businesses with innovative financial solutions.

Work You’ll Do

At Intuit Inc, you’ll be part of a culture that cherishes innovation and values the unique perspectives of its team members. You will collaborate with some of the brightest minds in the industry, using your skills to influence the future of technology and finance. Our team at Intuit Inc is driven by the mission to power prosperity around the world, and you can be at the forefront of this transformation.

Explore Job Opportunities and Growth

Intuit’s career paths are as diverse as the innovative solutions we provide to millions. From finance to software engineering, our job opportunities span across multiple disciplines. Whether you’re looking for a full-time position, an internship, or leadership roles, Intuit offers a world of opportunities for professional growth. Our hiring process is designed to identify and attract professionals who are not only skilled but are also passionate about making a difference.

Professional Development and Benefits

Invest in your future with Intuit’s industry-leading benefits and professional development opportunities. Our employees enjoy comprehensive benefits that ensure their personal and professional satisfaction, including health, wellness, and continuous learning perks. At Intuit, we also understand the importance of diversity training and leadership development, providing various programs that foster an inclusive environment.

Join Our Team

Embark on a journey of growth and innovation at Intuit Inc. Search open positions that match your skills and interests. We are looking for curious, creative, and solution-driven team players. Prepare your resume, ace the interview, and join a team that’s committed to creating solutions that power prosperity around the globe.

Networking and Career Advancement

At Intuit Inc, networking and internal mobility are encouraged to foster professional growth and innovation. Connect with leaders and peers through our various networking events, mentorship programs, and collaborative projects. With support at every step of your career, the opportunities at Intuit are limitless.

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Explore Careers at Intuit Inc

Discover the exciting and rewarding career opportunities awaiting you at Intuit Inc. Let your ambition lead you to success. Join us in our mission to power prosperity and contribute to our journey of continuous innovation.

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At Intuit Inc, every role is a chance to innovate, grow, and make an impact. Join us, and together let's shape the future of finance.
Learn more about Intuit Inc
Size
13,500 employees
Market Cap
$107.4 billion
Industry
Consumer Technology
Net Income
$1.7 billion
Founded
1983
5 Year Trend
+19.6%
Revenue
$7.7 billion
NASDAQ
INTU
* Ladders Estimates

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