SDS Rx Director of Lightspeed Operations

The Director of Lightspeed Operations has a national salary range of $150,000 - $200,000.

This role offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, 401K and a generous PTO policy.

The Director of Lightspeed Operations is responsible for the strategic leadership, operational excellence, financial performance, and growth of a high-volume urban delivery network. This executive leader oversees all aspects of foot messenger and last-mile delivery operations with a mix of W2 and IC workforce. Keys are ensuring exceptional customer service, industry-leading delivery performance, and sustainable business growth.

The role requires strong leadership in workforce management, route optimization, customer relationships, technology adoption, safety, compliance, and continuous improvement. This role will lead a diverse team of operations managers, dispatchers, couriers, supervisors, and support personnel serving corporate, retail, healthcare, legal, and e-commerce customers throughout a densely populated city environment.

Strategic Leadership

• Develop and execute the company's last-mile delivery strategy to support revenue growth and operational excellence.
• Establish long-term operational plans aligned with customer demands and market opportunities.
• Lead expansion initiatives into new delivery zones, services, and customer segments.
• Drive innovation through technology, automation, and process improvements.
• Lead and Support new sales opportunities for the market.

Operations Management

• Oversee daily city-wide delivery operations, including foot messenger, and same-day delivery services.
• Ensure achievement of service-level agreements (SLAs), delivery commitments, and customer expectations.
• Monitor delivery productivity, route efficiency, service quality, and operational performance.
• Develop contingency plans for peak volume periods, severe weather, traffic disruptions, and emergency situations.

Team Leadership

• Lead, mentor, and develop a team of Operations management team
• Foster a culture of accountability, safety, customer focus, and continuous improvement.
• Establish workforce planning strategies to ensure adequate staffing and resource utilization.
• Create succession plans and talent development programs.

Financial Accountability

• Manage full P&L responsibility for the last-mile delivery operation.
• Develop annual operating budgets and strategic business plans.
• Monitor labor costs, transportation expenses, technology investments, and operational profitability.
• Identify and execute cost-reduction initiatives without compromising service quality.

Customer Relationship Management

• Develop and maintain executive-level relationships with key customers.
• Participate in contract negotiations, business reviews, and service improvement initiatives.
• Address escalated customer concerns and implement corrective actions.
• Partner with sales teams to support customer acquisition and retention efforts.

Safety & Compliance

• Ensure compliance with local, state, and federal regulations.
• Promote and maintain a strong safety culture throughout the organization.
• Oversee risk management programs, incident investigations, and corrective action processes.
• Ensure compliance with labor regulations and company policies.

Performance Management

• Establish key performance indicators (KPIs) and operational scorecards.
• Analyze operational data to identify trends and improvement opportunities.
• Aid in continuous improvement initiatives.
• Drive measurable improvements in productivity, quality, service, and profitability.

Required Education and Experience

• Bachelor's degree or equivalent experience, required
• MBA or equivalent, preferred
• 7+ years of experience within supply chain, required
• Experience as a management consultant or in a strategic role within a supply chain function, preferred
• 10+ years of progressive leadership experience in logistics, transportation, courier services, last-mile delivery, or supply chain operations, preferred
• 5+ years leading large-scale urban delivery operations, required
• Experience high-volume delivery networks, required
• Proven success managing large frontline workforces and leadership teams, required
• Demonstrated P&L management experience, required

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.