KeyBank

SBA Relationship Manager

KeyBank • $71K — $125K *
Buffalo, NY 14221In-Person
Finance & Insurance
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in business or related field preferred, or equivalent experience required.
  • Minimum of 1 year in financial services with a focus on customer relationships and sales goals preferred.
  • Experience with SBA loans and small business operations preferred.
  • Ability to navigate banking regulations and compliance related to small business finance.

Responsibilities

  • Partner with Business Banking Relationship Managers to acquire new clients and enhance existing relationships.
  • Prospect and leverage centers of influence to generate business growth.
  • Conduct joint client visits with BBRMs to bolster knowledge of SBA products.
  • Exceed individual sales goals while contributing to overall team success.
  • Maintain a comprehensive understanding of client financial needs and market differentiators.
  • Collaborate with credit teams to facilitate underwriting and approval processes.
  • Manage ongoing client communications and support their growth initiatives.

Benefits

  • Hybrid work model providing flexibility in the workplace.
  • Eligibility for performance-based incentives including commissions.
  • Opportunities for professional development within the banking sector.
  • Access to community engagement initiatives to support local outreach efforts.
Full Job Description
Location:
726 Exchange Street, Buffalo New York

Job Summary
Partners with Business Banking Relationship Managers (BBRMs) to acquire new clients and expand share of wallet of existing client portfolio of businesses with annual sales from $3 to $10 million, with loan sizes between $500,001 and $5 million. Utilizes a robust network of centers of influence (COIs) and internal Business Banking sales partners to generate sound profitable growth. Works as the trusted advisor, positions the client relationship for deeper cross-sales by their relationship manager for a broad array of appropriate financial products and services, providing pertinent financial information to clients and identifying/referring cross-marketing opportunities. Researches and understands competitors' strengths/weaknesses and product offerings/pricing.

Essential Functions
  • Maintains an in-depth knowledge of SBA products and a basic knowledge of broader business banking products and services as well as knowledge of competitors and competitive products.
  • Prospects for opportunities and impacts district referral pipeline via established internal and external COIs; actively participates in community organizations to source business development opportunities and demonstrate the bank's commitment to the local community.
  • Makes joint calls with BBRMs and SBRMs to enhance their SBA product knowledge.
  • Meets and exceeds individual sales goals while contributing to the overall sales success of the team.
  • Maintains a current comprehensive understanding of client needs, based on the review and analysis of personal and business financial data and clearly understands what differentiates the bank in the marketplace.
  • Partners with the credit campus to facilitate the underwriting process and credit approval.
  • Ensures that new customer relationships consistently meet all compliance requirements; ensures all documents with loan are completed, correct and sent with loan documentation; works to resolve all loan document exceptions; understands how and why an exception occurred.
  • Maintains ongoing contact with clients and offers the full bank to help support client growth initiatives.
  • Performs other duties as assigned; duties, responsibilities and/or activities may change, or new ones may be assigned at any time with or without notice
  • Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.


Education
  • Bachelor's degree in business or related field (preferred)
  • OR equivalent experience (required)


Work Experience
  • A minimum of 1 year of experience in financial services with experience in developing current and new customer relationships, achieving sales goals and building referral sources. (preferred)
  • Demonstrated small business deposit/credit experience and familiarity with small business operations. (preferred)


Skills
  • Ability to understand how businesses operate, including financial drivers, market dynamics, and strategic priorities, to effectively position banking solutions.
  • Commitment to understanding and meeting the needs of small business clients, building trust through personalized service and long-term relationship management.
  • Expertise in financial products and services tailored to small businesses, including SBA loans and credit solutions for businesses with $3-10 million in annual sales.
  • Skill in identifying client needs and presenting tailored financial solutions that drive value and close sales.
  • Ability to proactively identify and pursue new business opportunities through networking, community engagement, and internal referrals.
  • Ongoing management of client relationships, ensuring satisfaction, retention, and growth through cross-selling and regular engagement.
  • Familiarity with banking regulations, products, and services, especially those relevant to small business clients such as SBA lending and credit underwriting.
  • Understanding of branch-level banking processes, compliance requirements, and operational workflows that support client transactions and service delivery.
  • Ability to communicate effectively in formal and informal settings, including client meetings, team collaborations, and community events.
  • Skill in organizing tasks, managing documentation, and streamlining workflows to ensure efficiency and compliance.
  • Demonstrated ability to meet or exceed performance goals through persistence, accountability, and a focus on outcomes.
  • Ability to navigate complex discussions with clients and internal stakeholders to reach mutually beneficial agreements.
  • Capacity to analyze financial data, assess client needs, and develop strategic solutions that address challenges and opportunities.
  • Commitment to maintaining compliance, managing credit risk, and upholding ethical standards in all client interactions.
  • Proficiency in managing documentation, coordinating follow-ups, and supporting internal processes to ensure smooth client onboarding and servicing


Core Competencies
  • All KeyBank employees are expected to demonstrate Key's Values and abide by Key's Code of Conduct.


Physical Demands
  • General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.


Travel
  • Occasional travel to include overnight stay.


Work Location Category

  • Hybrid (Sales)


COMPENSATION AND BENEFITS
This position is eligible to earn a base salary in the range of $71,000.00 - $125,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 07/09/2026

About KeyBank

Shockingly, nearly 9-in-10 people who get their real estate license in America fail. We're solving that problem; And doing it while increasing profitability for the brokerage. Through technology, business automation, and a team approach we have created a system where agents focus solely on working with clients and closing deals.

KeyBank Careers

Joining KeyBank means stepping into a world of professional growth and innovation, where job opportunities abound in an environment that values leadership, diversity, and forward-thinking. As a member of our team, you will be part of a company that's committed to empowering your career journey while contributing to the financial wellness of our communities.

Work You'll Do

At KeyBank, we're not just in the business of banking; we're in the business of helping individuals and communities thrive. By joining our team, you will have the chance to be part of a culture that celebrates diversity and fosters leadership and professional development. Whether you're looking for a position in customer service, IT, finance, or management, KeyBank offers a variety of roles suited to your skills and career aspirations.

Innovate and Lead

KeyBank stands at the intersection of finance and innovation. Our employees are encouraged to lead with creativity and integrity, driving solutions that make a real difference. With a focus on digital transformation and sustainable growth, your work at KeyBank will challenge the status quo and encourage you to explore new ideas.

Grow Your Career

Career growth at KeyBank is not just a possibility—it's a priority. We are dedicated to your professional development through comprehensive training programs, leadership workshops, and continuous learning opportunities. Our commitment to your growth is matched by our dedication to inclusion, ensuring all voices are heard and valued.

Be Part of a Great Team

Our team at KeyBank is our strongest asset. We believe in using our collective skills to foster an environment of innovation and collaboration. Join us and connect with colleagues who are just as passionate and driven as you are. Through teamwork, we achieve exceptional results and push the boundaries of what's possible in the banking sector.

Internship and Employment Opportunities

For those starting their careers, KeyBank offers robust internship and employment opportunities that provide a solid foundation in the financial industry. Interns at KeyBank gain hands-on experience, beneficial networking connections, and insights into our day-to-day operations, setting the stage for a successful career.

Benefits and Culture

KeyBank is committed to offering benefits that enhance your life and well-being. From healthcare to retirement plans, and flexible working conditions, we ensure our employees are well taken care of. More than just benefits, our company culture is built on respect, integrity, and accountability—values that guide us in making a positive impact on our clients and communities.

Join Our Team

Explore the job opportunities at KeyBank and find the right fit for your skills and interests. We are continuously hiring and looking for individuals who are curious, innovative, and ready to make a difference. Prepare your resume, ace your interview, and join a team that's dedicated to your success and to transforming the landscape of banking.

Stay Connected

Keep up to date with the latest career tips, industry insights, and company news by following our careers blog. Personalize your experience by subscribing to job alert emails tailored to your preferences, and discover the exciting and rewarding career opportunities that await at KeyBank.

Search KeyBank Jobs

Ready to take the next step in your career? Search open positions at KeyBank that match your skills and interests. We look for passionate, creative, and solution-driven team players who are ready to grow and succeed in a dynamic and supportive environment.

SEARCH KEYBANK JOBS

Join KeyBank and be part of a company where your career is as important to us as it is to you. Together, let's unlock opportunities for growth, innovation, and meaningful impact in the financial world.
Learn more about KeyBank
Size
17,110 employees
Market Cap
$16 billion
Industry
Finance & Insurance
Net Income
$1.3 billion
Founded
1825
5 Year Trend
+5.6%
NASDAQ
KEY
* Ladders Estimates

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