Job Title: SAP S/4HANA OTC Functional Lead (Order-to-Cash)
Overview / Summary: We are seeking an experienced SAP S/4HANA Functional Lead to oversee Order-to-Cash (OTC) processes, including order management, pricing, invoicing, and billing. This role is responsible for driving functional design, ensuring end-to-end quality across implementation phases, and enabling efficient sales execution and revenue processes.
Key Responsibilities: - Own end-to-end OTC design including order management, pricing, delivery, billing, returns, and customer service processes
- Define and enforce standardized sales processes while managing approved regional variations
- Establish and monitor OTC KPIs such as order cycle time, billing accuracy, and dispute resolution timelines
- Lead solution design for sales documents, pricing procedures, billing processes, and credit/debit flows
- Collaborate with Finance to ensure alignment with revenue recognition, tax, and compliance requirements
- Create and review functional specifications for enhancements, integrations, and outputs
- Coordinate with cross-functional teams including Finance, customer data governance, and portal integrations
- Validate end-to-end system integrations (EDI, middleware, tax engines, payments)
- Define reporting requirements and ensure controls, audit trails, and approval processes are in place
- Partner with security teams on role design and segregation of duties
- Lead UAT strategy, execution, and defect resolution for OTC processes
- Oversee data readiness including customer master, pricing conditions, and transactional data migration
- Define and execute cutover activities and support go-live readiness
- Lead hypercare activities and post-go-live stabilization
- Support change management by reviewing training materials and driving user adoption
- Act as SME for OTC design decisions and manage stakeholder communication, risks, and dependencies
Required Qualifications: - Bachelor's Degree
- 7-12+ years of experience in sales operations/OTC and/or SAP Sales functional leadership
- 1-2+ years of SAP S/4HANA implementation experience (or ECC to S/4HANA transformation) with OTC ownership
- Strong knowledge of pricing, order management, delivery, and billing processes
- SAP S/4HANA Sales functional expertise with understanding of configuration impacts
- Experience leading UAT and managing quality gates
- Integration awareness (EDI, middleware, tax/payment interfaces)
- Strong cross-functional collaboration with Finance, Supply Chain, and data teams
- Ability to drive fit-to-standard decisions and manage scope effectively
- Strong communication skills for executive-level reporting and decision-making
- Experience with Settlement Management/Rebates, Output Management (BRF+), and Fiori apps
- Exposure to SAP SD/VMS processes and system integrations
- Experience with complex pricing structures
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