Must be a US Citizen; this position requires access to customer data.
All internals must have Manager's approval to transfer.

Candidates located in Herndon, VA strongly preferred.

SAP NS2 Vice President, SaaS Platform & Operations

Job Description:

Operate and continuously evolve SAP NS2's enterprise SaaS operating model. Success is measured by accelerating secure software delivery, improving operational resilience and customer experience, increasing productivity through platform capabilities and automation, and building a scalable operating model for SaaS growth. Proximity to an NS2 office (Herndon, VA) is strongly preferred.

Organizational Scope
• Platform Engineering Enablement
• DevOps
• Site Reliability Engineering (SRE)
• Cloud Operations
• Application Operations
• Database Operations
• Release Engineering
• Technical Support
• Operational Governance
• Operational Security

Strategic Business Outcomes
• Increase deployment frequencyAccelerate Secure Software Delivery
• Reduce lead time for change
• Improve release quality
• Expand self-service platform capabilities
• Reduce operational friction

Enterprise SaaS Operations
• Standardize operational processes
• Establish common governance
• Define operational KPIs
• Consolidate tooling
• Improve operational maturity

Lead Multi-Cloud Platform Operations
• Executive leadership for AWS, Azure, and Google Cloud
• Kubernetes (EKS, AKS, Gardener, Cloud Foundry)
• Disaster Recovery
• Capacity Planning
• Operational Readiness

Build Secure-by-Design Operations
• DevSecOps
• Software supply chain security
• Container security
• Runtime protection
• Policy-as-Code
• Continuous Compliance

Increase Engineering Productivity
• Automation
• AI-assisted operations
• Observability
• Infrastructure as Code
• Self-service platform services

Responsibilities
• Define and execute the enterprise SaaS operating model.
• Partner with Engineering leadership to improve metrics and engineering productivity.
• Improve platform reliability, observability, incident management, and resilience.
• Build and mentor high-performing technical leadership teams including Hana DBAs, Linux/Windows Administrators and Cloud Engineers.
• Drive continuous improvement using automation and AI.
• Communicate operational strategy and business outcomes to executive leadership.
• Directly engage in customer calls, addressing and resolving escalations including P1, P2, and P3 incidents in our 24x7 operational environment.

Success Measures
• Deployment Frequency
• Lead Time for Change
• Change Failure Rate
• Availability
• SLO Achievement
• MTTR
• Customer Satisfaction
• Automation Adoption
• Audit Readiness

Required Qualifications
• 15+ years executive leadership in SaaS/cloud engineering or operations.
• Experience leading DevOps, SRE, Cloud Operations, Database Operations, Release Engineering, and Support.
• Deep expertise with Kubernetes and multi-cloud platforms.
• Experience with CI/CD, GitOps, IaC, observability, DevSecOps, and platform engineering.
• Executive communication and organizational leadership skills.
• Extensive experience managing teams in a Managed Cloud Delivery environment with 24x7 operations.
• A strong understanding of HANA, Linux/Windows administration, and cloud engineering.
• You should have a proven track record of successfully handling customer escalations and delivering exceptional customer service.

Preferred Qualifications
• FedRAMP/DoD IL4/IL5 experience.
• Operational transformation leadership.
• AI-driven operations.
• SAP ecosystem familiarity.
• Large Scale SaaS Operation.
• Experience with SuccessFactors, Ariba or similar SaaS products.

Leadership Expectations
• Enterprise systems thinking
• Business outcome orientation
• Engineering enablement
• Operational discipline
• Security-first leadership
• Bias toward automation
• Continuous improvement

Requisition ID: 459985 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 20% | Career Status: Executive | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

Requisition ID: 459985

Posted Date: Sep 3, 2026

Work Area: Consulting and Professional Services

Career Status: Executive

Employment Type: Regular Full Time

Expected Travel: 0 - 20%

Location: