Must be a US Citizen; this position requires access to customer data.

All internals must have Manager's approval to transfer.

Proximity to an NS2 office (Herndon, VA/Newtown Square, PA) strongly preferred.

About SAP NS2

SAP National Security Services (SAP NS2) delivers secure cloud solutions supporting the U.S. Federal Government and organizations operating in highly regulated environments. As SAP NS2 expands its SaaS portfolio, this role will shape secure cloud engineering, operations, and platform enablement by leading the Enterprise SaaS Operating Model & Engineering Enablement.

Executive Mission:

Build and continuously evolve SAP NS2's enterprise SaaS operating model. Success is measured by accelerating secure software delivery, improving operational resilience and customer experience, increasing engineering productivity through platform capabilities and automation, and building a scalable operating model for SaaS growth.

Organizational Scope:

• Platform Engineering Enablement
• DevOps
• Site Reliability Engineering (SRE)
• Cloud Operations
• Application Operations
• Database Operations
• Release Engineering
• Technical Support
• Operational Governance
• Operational Security

Strategic Business Outcomes:

Accelerate Secure Software Delivery

• Increase deployment frequency
• Reduce lead time for change
• Improve release quality
• Expand self-service platform capabilities
• Reduce operational friction

Standardize Enterprise SaaS Operations

• Standardize operational processes
• Establish common governance
• Define operational KPIs
• Consolidate tooling
• Improve operational maturity

Lead Multi-Cloud Platform Operations

• Executive leadership for AWS, Azure, and Google Cloud
• Kubernetes (EKS, AKS, Gardener, Cloud Foundry)
• Disaster Recovery
• Capacity Planning
• Operational Readiness

Build Secure-by-Design Operations

• DevSecOps
• Software supply chain security
• Container security
• Runtime protection
• Policy-as-Code
• Continuous Compliance

Increase Engineering Productivity

• Automation
• AI-assisted operations
• Observability
• Infrastructure as Code
• Self-service platform services

Responsibilities:

• Define and execute the enterprise SaaS operating model.
• Partner with Engineering leadership to improve DORA metrics and engineering productivity.
• Improve platform reliability, observability, incident management, and resilience.
• Build and mentor high-performing technical leadership teams including SAP BASIS administrators, Hana DBAs, Linux/Windows Administrators and Cloud Engineers.
• Drive continuous improvement using automation and AI.
• Communicate operational strategy and business outcomes to executive leadership.
• Directly engage in customer calls, addressing and resolving escalations including P1, P2, and P3 incidents in our 24x7 operational environment

Success Measures:

• Deployment Frequency
• Lead Time for Change
• Change Failure Rate
• Availability
• SLO Achievement
• MTTR
• Customer Satisfaction
• Automation Adoption
• Audit Readiness

Required Qualifications:

• 15+ years executive leadership in SaaS/cloud engineering or operations.
• Experience leading DevOps, SRE, Cloud Operations, Database Operations, Release Engineering, and Support.
• Deep expertise with Kubernetes and multi-cloud platforms.
• Experience with CI/CD, GitOps, IaC, observability, DevSecOps, and platform engineering.
• Executive communication and organizational leadership skills.
• Extensive experience managing teams in a Managed Cloud Delivery environment with 24x7 operations
• A strong understanding of SAP BASIS, HANA, Linux/Windows administration, and cloud engineering
• You should have a proven track record of successfully handling customer escalations and delivering exceptional customer service

Preferred Qualifications:

• FedRAMP/DoD IL4/IL5 experience.
• Operational transformation leadership.
• AI-driven operations.
• SAP ecosystem familiarity.
• Large Scale SaaS Operation Engineering

Leadership Expectations:

• Enterprise systems thinking
• Business outcome orientation
• Engineering enablement
• Operational discipline
• Security-first leadership
• Bias toward automation
• Continuous improvement

Why Join SAP NS2:

Shape the future of secure SaaS delivery for highly regulated customers by building the platform capabilities and operating model that enable engineering teams to deliver software faster, operate more efficiently, and scale securely.

Requisition ID: 456704 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Executive | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

Requisition ID: 456704

Posted Date: Jul 13, 2026

Work Area: Consulting and Professional Services

Career Status: Executive

Employment Type: Regular Full Time

Expected Travel: 0 - 10%

Location: