SAP Concur | Client Success Advisor Our Client Development organization serves as the focal point for our at-risk clients to re-engage and achieve success with SAP Concur. As a Client Success Advisor, you will be responsible for managing and engaging with SMB customers who delay their activation of core projects. This individual will strategize with internal stakeholders and external customers to identify challenges and provide solutions on reengagement to complete their activation. A Client Success Advisor will: • Proactively identify solutions for mitigating customer cancellations and extended delays in activating their core products purchased • Implement engagement strategies improving client responsiveness, deployment and revenue recognition • Work cross-functionally with the Sales and Services organizations to identify trends with at-risk customers and solutions to prevent customer delays • Consult with customers and provide alternative activation solutions to reengage with the Activation team • Present compelling data and trends with upstream partners to inform decisions and mitigate future escalations • Build a proactive method to identify potential risk and create a semi-automated mitigation process • Engage with multiple layers of a client stakeholders to understand their desired outcomes and influence their commitment to complete activation Skills & Qualifications: • Proven track record of exceeding retention targets • Successful experience managing a portfolio of 100+ clients in the SMB space • Excellent verbal and written communication skills • Strong technical aptitude to understand and identify path forward solutions • Comfortable gathering data and using it to create a clear business case for change across multiple teams • Analytical, inquisitive and able to uncover customer needs via open-ended questions • Highly organized, able to manage many activities and deadlines • Excel at working with ambiguity and a desire to create processes and procedures • Thrive in an entrepreneurial, fast-paced, and evolving environment • Mobilize customers and cross functional partners through collaboration and clear communication Position Requirements: • B.S. or B.A. required • 3+ years in Customer Success, Account Management • Proficient in Salesforce and Gainsight Requisition ID: 455023 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid Requisition ID: 455023 Posted Date: Jun 8, 2026 Work Area: Consulting and Professional Services Career Status: Professional Employment Type: Regular Full Time Expected Travel: 0 - 10% Location: